WHITE PAPERS
Customer support – white papers
Customer Experience Trends to Watch in 2025
Customer Experience Services Review
CX-strategies for Modern Fintech Companies
Customer Experience Best Practices for International Travel and Hospitality Companies
Navigating inflationary pressure with wise CX outsourcing
Technological and management trends shaping the future of Customer Experience
E-commerce customer experience evolution: from chatbots to AI-driven consultants
Changing Your Customer Experience Provider: why, when, and how?
How should customer support interact with sales, product, and marketing teams
How to use CX, contact centers, and back-of-house automation to grow your business in 2022
A Guide to customer experience for retail
A guide to the contact center of the future
What is the best CX outsourcing strategy: single or multi-sourcing?
Content moderation – white papers
Trust and Safety in Transition: What to Expect in 2025
Trust and Safety Services Review 2024
Inventing new Trust & Safety Approaches for the Metaverse
Content Moderation: how to achieve scale and affordability – Part 1
Content moderation: how to achieve scale and affordability – Part 2
The 10 necessities of a moderation
outsourcing partner
A guide on how to deal with regulations on content moderation
Are wellness and resilience vital for trust and safety?
Digital transformation white papers
How to (finally) make hiring more effective
Realign your business priorities with the help of automation
Robotic process automation (RPA)
The rise of chatbots and what it means for CX
A guide to RPA as a
cost efficiency approach
How much time and money you can save with chatbots
BPO related – white papers
Which BPO provider is your fit: Right-size Specialist or Large Generalist?
Building a contact center in 2022
Work from anywhere
A guide on when to return employees to physical work locations
How to identify true expertise
How to deal with conflict and disruption in global teams
The hospitality industry is
about to surge back
Davao vs. Manila – the new outsourcing destination
APAC global expansion guide
Expanding to
Europe
Right-shoring vs. offshoring: a guide to the benefits of each approach
The pillars of global collaboration
Coronavirus pandemic: how to translate to work-from-home and maintain business continuity
How to – rapid scale hiring
Visit our Blog for more insights regarding outsourcing and everything related