Gaming Industry

Keep the gamer experience safe, fun, and engaging

Our approach to the gaming industry

Gaming is an escape – a place to let the imagination run wild. Anything disrupting the immersive experience developers spends countless hours creating instantly erodes players’ experience. How do you defend the broader player community from racist or sexist comments, bullying, or cheating from a few, but impactful bad actors?

Failing to do so threatens the community, and, frankly, threatens the revenue of the gaming company – harassment means departures, departures means fewer users, and fewer users means less money, as well as a poor brand in-market.

Of course, the player experience is also about a great game being delivered properly, and we provide tech support as well. Support is increasingly complicated – 3D, metaverse, etc. – and we can help.

What gaming companies need

  • A safe environment for players

  • Fast and accurate response to bad actors
  • Exceptional customer and technical for players when troubleshooting is needed
  • CSAT and a suite of customized metrics to measure and improve upon

  • Moderator mental health protection

  • Technical complexity (moderating the metaverse) proficiency

  • Omnichannel presence (Email, Chat, SMS, Social Channels, In-App Messaging)

  • Enhanced, white-glove support for VIP players

  • Relevant Business Intelligence and deep insight into player behavior

Gaming Industry

What we offer to our clients

Globally-elite customer and technical support for players

Back-office automation for HR and Operations

In-game, forum, and review site content moderation

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Gaming Industry

A digital-first mindset

Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:

ConectysOS

Proprietary (and free to clients) CRM, ConectysOS

Read more
Gaming Industry

Robotic Process Automation (RPA) tools

Read more
Gaming Industry

Chatbots

Read more
Gaming Industry

Digital best practice and process consulting

Read more

Numbers our clients celebrate

0
NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

0
Employee NPS
0%
Percentage Continuously Trained
0%
Internal Promotion Percentage

UGC – Moderation

Customer Service

Digital Solutions

Locations

“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”

SVP Operations

“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”

Customer Experience Manager

“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”

Chief Financial Officer

We have the technology, the people, the compliance background, and the history to help you continue driving customer success among your gamers.

Let’s talk more today.

GET STARTED

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

conectysian

Our Certifications

PCI DSS L2

COPC OSP v5.2 Standard Aligned

ITIL

COPC OSP compliant

ISO 37500 outsourcing framework

GDPR compliant

Our Insights into Outsourcing