Gaming Industry
Keep the gamer experience safe, fun, and engaging
Our approach to the gaming industry
Gaming is an escape – a place to let the imagination run wild. Anything disrupting the immersive experience developers spends countless hours creating instantly erodes players’ experience. How do you defend the broader player community from racist or sexist comments, bullying, or cheating from a few, but impactful bad actors?
Failing to do so threatens the community, and, frankly, threatens the revenue of the gaming company – harassment means departures, departures means fewer users, and fewer users means less money, as well as a poor brand in-market.
Of course, the player experience is also about a great game being delivered properly, and we provide tech support as well. Support is increasingly complicated – 3D, metaverse, etc. – and we can help.
What gaming companies need
A safe environment for players
- Fast and accurate response to bad actors
- Exceptional customer and technical for players when troubleshooting is needed
CSAT and a suite of customized metrics to measure and improve upon
Moderator mental health protection
Technical complexity (moderating the metaverse) proficiency
Omnichannel presence (Email, Chat, SMS, Social Channels, In-App Messaging)
Enhanced, white-glove support for VIP players
Relevant Business Intelligence and deep insight into player behavior
What we offer to our clients
Globally-elite customer and technical support for players
Back-office automation for HR and Operations
In-game, forum, and review site content moderation
Our security
Two DNS filters
Two AV layers
All sensitive traffic encrypted
Server SSD decryption keys hosted only offsite
2FA authentication
Company laptops fully encrypted with BitLocker
24-7 video surveillance, manned guard security
A digital-first mindset
Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:
Numbers our clients celebrate
Numbers our employees celebrate
“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”
Our Growth
3,300+ employees
35+ languages
24-7 operation
10 global locations + WFH agents
95% CSAT score
18 years in business
Our Certifications
PCI DSS L2
COPC OSP v5.2 Standard Aligned
ITIL
COPC OSP compliant
ISO 37500 outsourcing framework
GDPR compliant
Our Insights into Outsourcing
What Are Customer Experience Principles? 5 Examples and Strategy
What Are Customer Experience Principles? If you’ve learned about customer experience and its importance, you probably want to discover helpful tips that will take your business to the next level. What are the most useful customer experience principles, [...]
What Makes a Great Customer Experience? How to Improve It?
What Makes a Great Customer Experience? Wondering what makes a great customer experience? Are you a business owner trying to develop a strategy that will boost customer satisfaction and encourage people to shop at your store? Keep reading [...]
Why is Customer Experience Important for a Business? 5 Reasons
Why is Customer Experience Important for a Business? If you’ve ever come across the term customer experience, you probably know that most companies put great emphasis on this business element. But why is it so important, and how [...]
