Outsourcing for the Gaming Industry
Keep the gamer experience safe, fun, and engaging
Our approach to customer support in the gaming industry
Gaming is an escape – a place to let the imagination run wild. Anything disrupting the immersive experience developers spends countless hours creating instantly erodes players’ experience. How do you defend the broader player community from racist or sexist comments, bullying, or cheating from a few, but impactful bad actors?
Failing to do so threatens the community, and, frankly, threatens the revenue of the gaming company – harassment means departures, departures means fewer users, and fewer users means less money, as well as a poor brand in-market.
Of course, the player experience is also about a great game being delivered properly, and we provide tech support as well. Support is increasingly complicated – 3D, metaverse, etc. – and we can help.
What gaming companies need
A safe environment for players
- Fast and accurate response to bad actors
- Exceptional customer and technical for players when troubleshooting is needed
CSAT and a suite of customized metrics to measure and improve upon
Moderator mental health protection
Technical complexity (moderating the metaverse) proficiency
Omnichannel presence (Email, Chat, SMS, Social Channels, In-App Messaging)
Enhanced, white-glove support for VIP players
Relevant Business Intelligence and deep insight into player behavior
What we offer to our clients
Globally-elite customer and technical support for players
Back-office automation for HR and Operations
In-game, forum, and review site content moderation
Our security
Two DNS filters
Two AV layers
All sensitive traffic encrypted
Server SSD decryption keys hosted only offsite
2FA authentication
Company laptops fully encrypted with BitLocker
24-7 video surveillance, manned guard security
Our Growth
3,300+ employees
35+ languages
24-7 operation
10 global locations + WFH agents
95% CSAT score
18 years in business
Some of our Certifications
and Compliances
Why Conectys
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
10+ locations, 35+ languages, WFH agents, and 24/7.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
We’re able to integrate with:
Our Insights into Outsourcing
How Does Robotic Process Automation Work?
Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process [...]
What Is Digital Transformation in Financial Services?
If you operate in the banking, financial, or insurance sector, you certainly know how hard it is to keep up with all the regulations, and at the same time stay on the cutting edge of technology to ensure [...]
Why Is Digital Transformation Important?
Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - [...]
How to Measure Effectiveness of Chatbot?
Have you implemented modern, technologically advanced solutions that are supposed to boost the user experience? Are you wondering how to measure the effectiveness of a chatbot and what to pay attention to? Keep reading today’s entry to [...]