Outsourcing for the Gaming Industry

Keep the gamer experience safe, fun, and engaging

Our approach to customer support in the gaming industry

Gaming is an escape – a place to let the imagination run wild. Anything disrupting the immersive experience developers spends countless hours creating instantly erodes players’ experience. How do you defend the broader player community from racist or sexist comments, bullying, or cheating from a few, but impactful bad actors?

Failing to do so threatens the community, and, frankly, threatens the revenue of the gaming company – harassment means departures, departures means fewer users, and fewer users means less money, as well as a poor brand in-market.

Of course, the player experience is also about a great game being delivered properly, and we provide tech support as well. Support is increasingly complicated – 3D, metaverse, etc. – and we can help.

What gaming companies need

  • A safe environment for players

  • Fast and accurate response to bad actors
  • Exceptional customer and technical for players when troubleshooting is needed
  • CSAT and a suite of customized metrics to measure and improve upon

  • Moderator mental health protection

  • Technical complexity (moderating the metaverse) proficiency

  • Omnichannel presence (Email, Chat, SMS, Social Channels, In-App Messaging)

  • Enhanced, white-glove support for VIP players

  • Relevant Business Intelligence and deep insight into player behavior

Gaming Industry

What we offer to our clients

Globally-elite customer and technical support for players

Back-office automation for HR and Operations

In-game, forum, and review site content moderation

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

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Some of our Certifications
and Compliances

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gsa
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copc
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Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

We’re able to integrate with:

Conectys awards for CX and Trust & Safety

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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