Outsourcing for Banking and Financial Technology – Fintech – Industries

We do the safety and compliance work. You disrupt the fiscal sector.

Outsourcing Customer Support for Banking and Financial Technology -Fintech- Industry

In general, the BFSI – Banking, Financial Services, Insurance – sector needs to do two things at the same time. First, they must keep up with regulations, while at the same time they must offer new digital and modern products and services. Regulations, paradoxically, can be the main disruptor.

Without the new service lines, these companies can’t stay competitive and they can’t have strong relationships with their customers. It’s no surprise, then, that the BFSI sector is the biggest consumer of IT services.

And because of the need to both remain compliant and implement new offerings, typically what BFSI companies are demanding from their IT is (1) flexibility and (2) fast time to market.

What we offer to fintech clients

  • Exceptional customer support and service

  • Customer experience digital solutions

  • Back-office automation

  • Content moderation of forums and social networks

FinTech

Our approach to financial customers

We know you want to fundamentally disrupt a major industry segment. That requires big vision. You provide the big vision, we’ll co-strategize and co-create around that vision, and we’ll handle the details, automations, and amazing your customers with support and care. We’re your partner in changing the entire financial game.

Strategy: We don’t want you to hire an order-taker. You deserve a partner. Metric-wise, we utilize Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys with our gaming clients, which help measure player impressions and track whether they are happy with the company and game. This also produces highly actionable insight that can boost customer service, tech support, and game development as well.

Flexibility: Scale up and scale down agent work depending on seasonal demand and other needs.

The “Goldilocks” Formula: We are large enough to be a safe choice but nimble enough to be entrepreneurial – and you always have access to our top decision-makers as well.

Collaboration: We become part of your team, and we develop solutions based on your unique set of goals and challenges. When we solve a problem, we do it by building the solution from the bottom to the top – in collaboration with our clients.

Our security 

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

FinTech

Numbers our clients celebrate

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NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

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Employee NPS
0%
Percentage Continuously Trained
0%
Internal Promotion Percentage

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

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and Compliances

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Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

10+ locations, 35+ languages, WFH agents, and 24/7.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.