Banking and Financial Technology – Fintech – Industries

We do the safety and compliance work. You disrupt the fiscal sector.

We help you stay competitive, and grow, in wild times.

In general, the BFSI – Banking, Financial Services, Insurance – sector needs to do two things at the same time. First, they must keep up with regulations, while at the same time they must offer new digital and modern products and services. Regulations, paradoxically, can be the main disruptor.

Without the new service lines, these companies can’t stay competitive and they can’t have strong relationships with their customers. It’s no surprise, then, that the BFSI sector is the biggest consumer of IT services.

And because of the need to both remain compliant and implement new offerings, typically what BFSI companies are demanding from their IT is (1) flexibility and (2) fast time to market.

What we offer to fintech clients

  • Exceptional customer support and service

  • Customer experience digital solutions

  • Back-office automation

  • Content moderation of forums and social networks

FinTech

Our approach to financial customers

We know you want to fundamentally disrupt a major industry segment. That requires big vision. You provide the big vision, we’ll co-strategize and co-create around that vision, and we’ll handle the details, automations, and amazing your customers with support and care. We’re your partner in changing the entire financial game.

Strategy: We don’t want you to hire an order-taker. You deserve a partner. Metric-wise, we utilize Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys with our gaming clients, which help measure player impressions and track whether they are happy with the company and game. This also produces highly actionable insight that can boost customer service, tech support, and game development as well.

Flexibility: Scale up and scale down agent work depending on seasonal demand and other needs.

The “Goldilocks” Formula: We are large enough to be a safe choice but nimble enough to be entrepreneurial – and you always have access to our top decision-makers as well.

Collaboration: We become part of your team, and we develop solutions based on your unique set of goals and challenges. When we solve a problem, we do it by building the solution from the bottom to the top – in collaboration with our clients.

Our security 

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

FinTech

A digital-first mindset

Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:

ConectysOS

Proprietary (and free to clients) CRM, ConectysOS

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FinTech

Robotic Process Automation (RPA) tools

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FinTech

Chatbots

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FinTech

Digital best practice and process consulting

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Numbers our clients celebrate

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NPS
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Overall CSAT
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First Contact Resolution

Numbers our employees celebrate

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Employee NPS
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Percentage Continuously Trained
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Internal Promotion Percentage

UGC – Moderation

Customer Service

Digital Solutions

Locations

“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”

SVP Operations

“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”

Customer Experience Manager

“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”

Chief Financial Officer

If this looks interesting, and you’d like to talk more about payments and FinTech customer experience, let’s talk!

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Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

conectysian

Our Certifications

PCI DSS L2

COPC OSP v5.2 Standard Aligned

ITIL

COPC OSP compliant

ISO 37500 outsourcing framework

GDPR compliant

Our Insights into Outsourcing

806, 2021

What does CX need to look like in hospitality now?

June 8th, 2021|

We started this discussion last week. Let’s go deeper.  Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]

2705, 2021

The next wave of the hospitality industry

May 27th, 2021|

In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]

1405, 2021

Right-shoring vs. Offshoring, and thinking about cost

May 14th, 2021|

In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]