Outsourcing for Banking and Financial Technology – Fintech – Industries

We do the safety and compliance work. You disrupt the fiscal sector.

Outsourcing Customer Support for Banking and Financial Technology -Fintech- Industry

In general, the BFSI – Banking, Financial Services, Insurance – sector needs to do two things at the same time. First, they must keep up with regulations, while at the same time they must offer new digital and modern products and services. Regulations, paradoxically, can be the main disruptor.

Without the new service lines, these companies can’t stay competitive and they can’t have strong relationships with their customers. It’s no surprise, then, that the BFSI sector is the biggest consumer of IT services.

And because of the need to both remain compliant and implement new offerings, typically what BFSI companies are demanding from their IT is (1) flexibility and (2) fast time to market.

What we offer to fintech clients

  • Exceptional customer support and service

  • Customer experience digital solutions

  • Back-office automation

  • Content moderation of forums and social networks

Our approach to financial customers

We know you want to fundamentally disrupt a major industry segment. That requires big vision. You provide the big vision, we’ll co-strategize and co-create around that vision, and we’ll handle the details, automations, and amazing your customers with support and care. We’re your partner in changing the entire financial game.

Strategy: We don’t want you to hire an order-taker. You deserve a partner. Metric-wise, we utilize Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys with our gaming clients, which help measure player impressions and track whether they are happy with the company and game. This also produces highly actionable insight that can boost customer service, tech support, and game development as well.

Flexibility: Scale up and scale down agent work depending on seasonal demand and other needs.

The “Goldilocks” Formula: We are large enough to be a safe choice but nimble enough to be entrepreneurial – and you always have access to our top decision-makers as well.

Collaboration: We become part of your team, and we develop solutions based on your unique set of goals and challenges. When we solve a problem, we do it by building the solution from the bottom to the top – in collaboration with our clients.

Our security 

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Numbers our clients celebrate

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NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

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Employee NPS
0%
Percentage Continuously Trained
0%
Internal Promotion Percentage

Our Growth

  • 4000+ employees
  • 35+ languages 

  • 24-7 operation

  • 14 global locations + WFH agents
  • 95% CSAT score

  • 18 years in business

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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