Trust and safety outsourcing services

Conectys creates a safe digital environment, where end-users are free from harassment in any type of online community. Protect your brand from evolving regulations and users from any digital harm. We understand each region’s regulatory landscape and can guide them on best practices.

What is Trust and Safety?

Many thought of “trust and safety” as a mix of “geographic regulations consulting” and “content moderation.” Now when brands speak of Trust and Safety, they are seeking a partner who can both protect the brand, guide it on localized best practices, help scale, and protect users from harm and fraud.

Trust and Safety Outsourcing

Why is Trust and Safety important for your brand?

A lack of Trust and Safety best practices can cause you to lose users. Without fully understanding the regulatory environment around content posting or user data in the country you operate, it can end up in significant financial and reputation trouble. And if your communities online aren’t safe for users, they navigate away.

The difference between Trust and Safety, and Content Moderation

Content moderation is a subset of the “Trust and Safety” operations. Trust and Safety are about defining the right content moderation policies, understanding the regulatory and cultural intricacies, selecting the best technology for user-generated content moderation, performance management, and KPIs definition, and most importantly, instilling resilience and wellbeing into the moderation teams.

Conectys Trust and Safety Services

Content moderation services

  • Content Relevance and tagging
  • Objectionable/illegal content moderation
  • Social Media reputation & risk management
  • Content annotation and labeling
  • Quality assurance
  • Privacy violations review
  • Comunity management

Trust and safety consulting

  • Legal and compliance assurance
  • Brand and reputation protection audit
  • Trust and safety operations implementation plan
  • Technology selection
  • Content moderation policies definition

Moderator wellness programs development

  • Moderators resilience programs
  • Health and wellbeing
  • Intervention and ongoing staff support frameworks
  • Professional support

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.


Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Our awards


Conectys wins Silver Stevie Award for Contact Center of the Year

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Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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Conectys wins Bronze Stevie Award for Contact Center of the year

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Conectys Named Finalist in European Contact Centre and Customer Service Awards

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Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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