Why Colombia Trumps Dominican Republic for Outsourcing
Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.
Why Colombia Outshines Dominican Republic as an Outsourcing Destination
Discover the key advantages that make Colombia a superior choice over the Dominican Republic for customer experience outsourcing.
Larger Talent Pool
Colombia boasts a significantly larger workforce, with over 600,000 call center professionals, compared to the Dominican Republic's smaller talent pool. This vast difference allows for greater scalability and specialization in Colombia.
Advanced Technological Infrastructure
Colombia offers excellent technology, utilities, and telephony infrastructure supporting both on-site and work-from-home services. While the Dominican Republic has made strides, Colombia's more robust infrastructure ensures higher reliability and service quality.
Superior Cultural Affinity
Colombia's workforce demonstrates a stronger cultural affinity with North American markets. Many Colombian CX agents have spent considerable time in the United States, refining their English skills and developing a deep understanding of Western business practices and cultural nuances.
The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.
The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.
Destination Benefits
Access to talents
A neutral Spanish accent + according to the IMD World Talent 2019 Report, Colombia has the largest workforce in the region, with the highest rates of growth and training, ahead of countries like Peru, Mexico, and Brazil. Colombia currently employs more than 600,000 call center professionals.
Infrastructure
With outstvanding infrastructure, technology, utilities, and telephony enabling delivery of high-quality on-site and 'Work-from-home' outsourced contact center and content moderation services. In addition, Colombian airports serve direct flights to the major cities in the United States.
Language coverage
Colombia's BPO industry offers services in both English and Spanish, streamlining support for clients venturing into the Spanish market. Beyond these languages, Colombia stands out as one of the certified French-speaking hubs, boasting approximately 8,000 individuals holding French language certificates.
Industry focus
Colombia offers BPO services, catering to spectrum industries, including Media, Fast Growth Technology, Banking, Healthcare, Media & Entertainment, Retail, and Communications. Benefit from favourable business conditions, offering a significant 30-40% reduction in operational costs compared to the US.
Language coverage
We provide services in 35+ languages, including English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, and Japanese. All for seamless communication across cultures!
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
14 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.