Outsourcing for the Retail & E-commerce Industries

Customer experience is everything in retail. Get it done right.

Our approach to customer support for retail & eCommerce clients

Customer experience underscores the success of every brand right now. You might be mostly online, or mostly brick-and-mortar, or a mix of the two. But it costs more to get new customers than keep delighted ones around, so you need strong CX driving your brand and revenue goals. You need a partner that can meet all your KPIs and SLAs, but also one who can take feedback from customers and funnel that info to sales, marketing, operations, and product – to make sure the entire ecosystem of your company is working best.

That’s where Conectys comes in.

  • We’ve worked with big retail brands: In fact, we’ve worked with some of the biggest on the planet.

  • Goldilocks Effect: We’re big enough to help you scale operations globally, but we’re small enough where you still get immediate access to our executives and strategists.

  • Data-driven: Whatever we see, you see. Whatever reports you need, however, customized, we deliver those exact reports.

  • We deliver: We’ve been doing this since 2004, and we have a Net Promoter Score in the 90s — in an industry where the average hovers around 36. We hit numbers and deliver on SLAs for our clients. We do what we say and say what we do.

Retail and ecommerce
Retail and ecommerce

Retail and eCommerce services delivered

  • Account-related Concerns

  • Subscription/Membership Concerns

  • Rewards/Loyalty Programs

  • Order Management

  • Shipping Inquiries

  • Returns, Replacement, and Refunds

  • Sales and Lead Generation, Cross-selling, and Upselling

  • Technical Support Services

  • Billing and Payments Support

How we help the retail and eCommerce companies

Globally-elite customer experience

Back-office automation for HR and Operations

AI-driven personalization and customization opportunities

Omnichannel solutions to keep customers delighted across their entire experience

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Our Growth

  • 4000+ employees
  • 35+ languages 

  • 24-7 operation

  • 14 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

Numbers our clients celebrate

0
NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

0
Employee NPS
0%
Percentage Continuously Trained
0%
Internal Promotion Percentage

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

We can integrate with

Client testimonials

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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