Outsourcing for the Retail & E-commerce Industries
Customer experience is everything in retail. Get it done right.
Our approach to customer support for retail & eCommerce clients
Customer experience underscores the success of every brand right now. You might be mostly online, or mostly brick-and-mortar, or a mix of the two. But it costs more to get new customers than keep delighted ones around, so you need strong CX driving your brand and revenue goals. You need a partner that can meet all your KPIs and SLAs, but also one who can take feedback from customers and funnel that info to sales, marketing, operations, and product – to make sure the entire ecosystem of your company is working best.
That’s where Conectys comes in.
We’ve worked with big retail brands: In fact, we’ve worked with some of the biggest on the planet.
Goldilocks Effect: We’re big enough to help you scale operations globally, but we’re small enough where you still get immediate access to our executives and strategists.
Data-driven: Whatever we see, you see. Whatever reports you need, however, customized, we deliver those exact reports.
We deliver: We’ve been doing this since 2004, and we have a Net Promoter Score in the 90s — in an industry where the average hovers around 36. We hit numbers and deliver on SLAs for our clients. We do what we say and say what we do.
Retail and eCommerce services delivered
Account-related Concerns
Subscription/Membership Concerns
Rewards/Loyalty Programs
Order Management
Shipping Inquiries
Returns, Replacement, and Refunds
Sales and Lead Generation, Cross-selling, and Upselling
Technical Support Services
Billing and Payments Support
How we help the retail and eCommerce companies
Globally-elite customer experience
Back-office automation for HR and Operations
AI-driven personalization and customization opportunities
Omnichannel solutions to keep customers delighted across their entire experience
Our security
Two DNS filters
Two AV layers
All sensitive traffic encrypted
Server SSD decryption keys hosted only offsite
2FA authentication
Company laptops fully encrypted with BitLocker
24-7 video surveillance, manned guard security
Our Growth
3,300+ employees
35+ languagesÂ
24-7 operation
10 global locations + WFH agents
95% CSAT score
18 years in business
Numbers our clients celebrate
Numbers our employees celebrate
Some of our Certifications
and Compliances
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
