BPO outsourcing in TurkeyConectys2022-03-10T12:30:26+02:00
BPO outsourcing hub in turkey
Where The East Meets The West
Affluent, educated, and passionate young professionals to drive your brand
BPO outsourcing hub in Turkey
Conectys operates two call centers in Turkey, with currently just under 600 seats, and plans to reach 700+ agents by the end of 2021. We service clients in the Middle East and all over Europe from our Turkish-based call centers.
We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taipei as well as through a robust Work from Home (WfH) team.
We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.
The advantages of Turkish call centers
Nearly a quarter of the population has a bachelors degree or higher (there are 58 universities in Istanbul alone) and the literacy rate is over 99.8%
85% of the Turkish population has C-Level language skills or better. Primarily we cover English, German, Arabic, French, Dutch, and Russian-Bulgarian from the Turkey call centers, but we can cover Romanian, Spanish, Italian, Kurdish, and more.
All Conectys call centers are 24/7 to service client needs.
Turkish applicants typically have a robust “Can Do!” attitude.
The regulatory environment in numerous countries can change by the year; Turkey has long been employer- and productivity-friendly.
Abundant high-speed internet
This allows some agents (based on client need and scope) to work from home, which was vital during the COVID pandemic.
Employee retention Turkey call centers
48% Agents that worked in Turkey call centers 24+ months
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and
a proprietary CRM. How can technology make things better, faster, and
safer for EVERYONE?
We regularly co-create strategies with clients and inform
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Pricing models, staffing models (up/down seasonal demand), training
approaches, and more.