Why Colombia Trumps Belize for Outsourcing

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Why Colombia Outshines Belize as an Outsourcing Destination

Discover the key factors that make Colombia a superior choice over Belize for customer experience outsourcing.

Larger Talent Pool

Colombia boasts a significantly larger workforce, with over 600,000 call center professionals, compared to Belize's 15,000-strong BPO workforce. This vast difference allows for greater scalability and specialization in Colombia.

Robust Bilingual Education

Colombia's National Bilingual Program has dramatically improved English proficiency nationwide. While Belize is primarily English-speaking, Colombia's targeted language education produces a more diverse and skilled bilingual workforce.

Advanced Infrastructure

Colombia offers excellent technology, utilities, and telephony infrastructure supporting both on-site and work-from-home services. Belize, while improving, still faces some infrastructure challenges that can impact service delivery.


The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.

The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.