Glossary Of BPO Industry Terms

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The BPO industry is constantly adding to its lengthy list of acronyms and professional jargon. We’ve compiled a collection of industry terms to help decipher and keep you informed of the most frequent and newly minted ones. Check out the list of terms related to business process outsourcing, customer experience, content moderation, CX automation, digital transformation, and back-office automation.

To read the definition just click any of them in the list below.