Help desk definition
What is Help Desk?
Help Desk is usually the first point of contact between the company and a consumer who needs assistance throughout their buying journey with an organisation. Help Desk employees are supposed to provide the individual with quick and relevant support, support them with problem-solving and offer comprehensive consultancy.
Help Desk can provide assistance through different channels, both traditionally and digitally, including:
- Telephone call
- Voice or text message
- Live chat
- Social media,
- Knowledge base
- Ticketing system
- in-person interactions.
With professional Help Desk services, an organisation can build a friendly and stable relationship with the customer, create loyalty and keep them coming back in the future, as well as recommend the brand to others. As a result, you can expand your customer base, drive revenue and maintain competitiveness.