Outsourcing for the Travel and Hospitality Industry

Customer care and platform moderation

Our approach to customer support for the Travel and Hospitality Industry

  • Global, multilingual, accurate platform moderation

  • Back-office automation for HR and Operations
  • Customer experience: chat, email, in-platform comments, and more

What we offer to our clients in the travel and hospitality industry

Customer experience: Chat, email, in-platform comments, and more

Trust and safety: Global, multilingual, accurate platform moderation

Digital transformation: Back-office automation for HR, Operations and more

How we help amaze your customers

For travel and hospitality clients, our CX focus is on cost efficiency and end customer delight. We use a combination of chatbots, RPA processes, and fully-trained, language-fluent agents to make sure your customers are never disappointed, even in an inherently disappointing situation like a travel cancellation. We train our agents to positively impact your customers, and we bolster that experience with technology.

Travel and Hospitality Industry

How we moderate content for your brand

Travel and Hospitality Industry

For travel review platforms, websites and social channels must be moderated properly. Most moderation focuses on maintaining community safety while increasing the speed of acceptable content publication. You need to appear as a professional and accessible brand focused on the honest exchange of information and experiences without letting a bad actor drown that out. It can be a tricky line to walk because some of these conversations can get very heated. Experienced, trained, and supported agents to keep those boundaries in check are vital to your platform’s success.

How we hyper-automate your back-end processes

Our Digital Transformation Team will work with you to identify areas across your organization where automation can improve speed, reduce costs, increase quality and eliminate errors that weigh businesses down. Some of the areas we can help include:

Travel and Hospitality Industry

Travel and Hospitality Outsourcing Services

We also have a team of consultants available to help you understand where your pain points are, what processes would be best for automation, how much to invest in machine learning, how to maximize your data, and more.

The goal of the consultative process is to make sure you understand the ROI and cost position of getting more into automated tech. The ultimate goal is efficiency, better agent work, delighted customers, and cost containment at scale.

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

Numbers our clients celebrate

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First Contact Resolution

Numbers our employees celebrate

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Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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