Outsourcing for the Travel and Hospitality Industry
Customer care and platform moderation
Our approach to customer support for the Travel and Hospitality Industry
What we offer to our clients in the travel and hospitality industry
Customer experience: Chat, email, in-platform comments, and more
Trust and safety: Global, multilingual, accurate platform moderation
Digital transformation: Back-office automation for HR, Operations and more
How we help amaze your customers
For travel and hospitality clients, our CX focus is on cost efficiency and end customer delight. We use a combination of chatbots, RPA processes, and fully-trained, language-fluent agents to make sure your customers are never disappointed, even in an inherently disappointing situation like a travel cancellation. We train our agents to positively impact your customers, and we bolster that experience with technology.
How we moderate content for your brand
For travel review platforms, websites and social channels must be moderated properly. Most moderation focuses on maintaining community safety while increasing the speed of acceptable content publication. You need to appear as a professional and accessible brand focused on the honest exchange of information and experiences without letting a bad actor drown that out. It can be a tricky line to walk because some of these conversations can get very heated. Experienced, trained, and supported agents to keep those boundaries in check are vital to your platform’s success.