Outsourcing for the SOCIAL MEDIA INDUSTRY
Our approach to customer support and content moderation for the Social Media Industry
Social media drives so much of what we think, what we believe, what we consume, what we buy – basically every tenet of modern existence at some level. Those social media platforms have a tremendous responsibility to society: they need to create places that are safe for all users, without making the experience so restrictive that user engagement drops due to slow moderation times. If it takes hours for someone to see their posts live, they will leave the platform. Conversely, if the post is up in seconds and all comments are hateful and harassing, they will also leave. The key intersection is speed and security.
That’s where Conectys comes in.
We’ve worked with big social media brands: In fact, we’ve worked with some of the biggest on the planet. More on that in the next second.
Goldilocks Effect:
We’re big enough to help you scale operations globally, but we’re small enough where you still get immediate access to our executives and strategists.
We deliver:
We’ve been doing this since 2004, and we have a Net Promoter Score in the 90s - in an industry where the average hovers around 36. We hit numbers and deliver on SLAs for our clients. We do what we say and say what we do.
Consultative, strategic:
Our moderators become your front lines of defense, meaning they know end-users really well. We empower our agent moderators to bring information and context about end-users to meetings that can inform future decisions on strategy, platform positioning, product, marketing, ad sales, and more.
Data-driven: Whatever we see, you see. Whatever reports you need, however, customized, we deliver those exact reports.
What we offer to our clients
Our security
Two DNS filters
Two AV layers
All sensitive traffic encrypted
Server SSD decryption keys hosted only offsite
2FA authentication
Company laptops fully encrypted with BitLocker
24-7 video surveillance, manned guard security
Our Growth
3,300+ employees
35+ languages
24-7 operation
10 global locations + WFH agents
95% CSAT score
18 years in business
Numbers our clients celebrate
Numbers our employees celebrate
Some of our Certifications
and Compliances
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
Some of Conectys' awards for CX and Trust & Safety
2020
Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
read moreGet in touch with Sales now!
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