Outsourcing for the SOCIAL MEDIA INDUSTRY

Keep users across your social media platforms, engaged and safe

Our approach to customer support and content moderation for the Social Media Industry

Social media drives so much of what we think, what we believe, what we consume, what we buy –  basically every tenet of modern existence at some level. Those social media platforms have a tremendous responsibility to society: they need to create places that are safe for all users, without making the experience so restrictive that user engagement drops due to slow moderation times. If it takes hours for someone to see their posts live, they will leave the platform. Conversely, if the post is up in seconds and all comments are hateful and harassing, they will also leave. The key intersection is speed and security.

That’s where Conectys comes in.

We’ve worked with big social media brands: In fact, we’ve worked with some of the biggest on the planet. More on that in the next second.

Goldilocks Effect:
We’re big enough to help you scale operations globally, but we’re small enough where you still get immediate access to our executives and strategists.

We deliver:
We’ve been doing this since 2004, and we have a Net Promoter Score in the 90s - in an industry where the average hovers around 36. We hit numbers and deliver on SLAs for our clients. We do what we say and say what we do.

Consultative, strategic:
Our moderators become your front lines of defense, meaning they know end-users really well. We empower our agent moderators to bring information and context about end-users to meetings that can inform future decisions on strategy, platform positioning, product, marketing, ad sales, and more.

 

Data-driven: Whatever we see, you see. Whatever reports you need, however, customized, we deliver those exact reports.

What we offer to our clients

Global, multilingual, accurate platform moderation, 24/7 365

Audio, video, text and image moderation capabilities

Back office automation for HR and Operations

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

Numbers our clients celebrate

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NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

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Employee NPS
0%
Percentage Continuously Trained
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Internal Promotion Percentage
conectys-vendor-details

Want more details?
Check us out on:

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Conectys awards for CX and Trust & Safety

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Social Media Industry

Get in touch with Sales now!

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