SOCIAL MEDIA INDUSTRY
Keep users across your social media platforms, engaged and safe
Our approach to the Social Media Industry
Social media drives so much of what we think, what we believe, what we consume, what we buy – basically every tenet of modern existence at some level. Those social media platforms have a tremendous responsibility to society: they need to create places that are safe for all users, without making the experience so restrictive that user engagement drops due to slow moderation times. If it takes hours for someone to see their posts live, they will leave the platform. Conversely, if the post is up in seconds and all comments are hateful and harassing, they will also leave. The key intersection is speed and security.
That’s where Conectys comes in.
We’ve worked with big social media brands: In fact, we’ve worked with some of the biggest on the planet. More on that in the next second.
Goldilocks Effect: We’re big enough to help you scale operations globally, but we’re small enough where you still get immediate access to our executives and strategists.
Data-driven: Whatever we see, you see. Whatever reports you need, however, customized, we deliver those exact reports.
Consultative, strategic: Our moderators become your front lines of defense, meaning they know end-users really well. We empower our agent moderators to bring information and context about end-users to meetings that can inform future decisions on strategy, platform positioning, product, marketing, ad sales, and more.
We deliver: We’ve been doing this since 2004, and we have a Net Promoter Score in the 90s – in an industry where the average hovers around 36. We hit numbers and deliver on SLAs for our clients. We do what we say and say what we do.
What we offer to our clients
Global, multilingual, accurate platform moderation, 24/7 365
Audio, video, text and image moderation capabilities
Back office automation for HR and Operations
Our security
Two DNS filters
Two AV layers
All sensitive traffic encrypted
Server SSD decryption keys hosted only offsite
2FA authentication
Company laptops fully encrypted with BitLocker
24-7 video surveillance, manned guard security
A digital-first mindset
Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:
Numbers our clients celebrate
Numbers our employees celebrate
“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”
Our Growth
3,300+ employees
35+ languages
24-7 operation
10 global locations + WFH agents
95% CSAT score
18 years in business
Our Certifications
PCI DSS L2
COPC OSP v5.2 Standard Aligned
ITIL
COPC OSP compliant
ISO 37500 outsourcing framework
GDPR compliant
Our Insights into Outsourcing
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