SOCIAL MEDIA INDUSTRY

Keep users across your social media platforms, engaged and safe

Our approach to the Social Media Industry

Social media drives so much of what we think, what we believe, what we consume, what we buy –  basically every tenet of modern existence at some level. Those social media platforms have a tremendous responsibility to society: they need to create places that are safe for all users, without making the experience so restrictive that user engagement drops due to slow moderation times. If it takes hours for someone to see their posts live, they will leave the platform. Conversely, if the post is up in seconds and all comments are hateful and harassing, they will also leave. The key intersection is speed and security.

That’s where Conectys comes in.

  • We’ve worked with big social media brands: In fact, we’ve worked with some of the biggest on the planet. More on that in the next second. 

  • Goldilocks Effect: We’re big enough to help you scale operations globally, but we’re small enough where you still get immediate access to our executives and strategists. 

  • Data-driven: Whatever we see, you see. Whatever reports you need, however, customized, we deliver those exact reports.

  • Consultative, strategic: Our moderators become your front lines of defense, meaning they know end-users really well. We empower our agent moderators to bring information and context about end-users to meetings that can inform future decisions on strategy, platform positioning, product, marketing, ad sales, and more.  

  • We deliver: We’ve been doing this since 2004, and we have a Net Promoter Score in the 90s – in an industry where the average hovers around 36. We hit numbers and deliver on SLAs for our clients. We do what we say and say what we do.

Social Media Industry

What we offer to our clients

Global, multilingual, accurate platform moderation, 24/7 365

Audio, video, text and image moderation capabilities 

Back office automation for HR and Operations 

Our security

  • Two DNS filters

  • Two AV layers

  • All sensitive traffic encrypted

  • Server SSD decryption keys hosted only offsite

  • 2FA authentication

  • Company laptops fully encrypted with BitLocker

  • 24-7 video surveillance, manned guard security

Social Media Industry

A digital-first mindset

Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:

ConectysOS

Proprietary (and free to clients) CRM, ConectysOS

Read more
Social Media Industry

Robotic Process Automation (RPA) tools

Read more
Social Media Industry

Chatbots

Read more
Social Media Industry

Digital best practice and process consulting

Read more

Numbers our clients celebrate

0
NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

0
Employee NPS
0%
Percentage Continuously Trained
0%
Internal Promotion Percentage

UGC – Moderation

Customer Service

Digital Solutions

Locations

“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”

SVP Operations

“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”

Customer Experience Manager

“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”

Chief Financial Officer

We have the technology, the people, the compliance background, and the history to help you continue driving user engagement and adoption.

Let’s talk today.

GET STARTED

Our Growth

  • 3,300+ employees

  • 35+ languages 

  • 24-7 operation

  • 10 global locations + WFH agents

  • 95% CSAT score

  • 18 years in business

conectysian

Our Certifications

PCI DSS L2

COPC OSP v5.2 Standard Aligned

ITIL

COPC OSP compliant

ISO 37500 outsourcing framework

GDPR compliant

Our Insights into Outsourcing