The wellness and resilience of Conectys Employees matters

Here at Conectys we constantly ask the question:

“How can we work together to ensure the mental health and well-being of our employees?”

Why do we care about mental health of the employees?

While tons of global brands seek out to help create safe and helpful online communities through user generated content moderation support of all kinds, they miss the point, that people, who moderate content also need protection.
At Conectys we take the full responsibility of the mental security and wellness of our moderators. How do we do that? In a nutshell, it all comes back to training, support, and care.

Conectys approach to protecting content moderators

There are a few core tenets to how we approach wellbeing and mental health within Trust & Safety and front-line customer experience work. We run these programs from the beginning of launching a new site/account, and we continuously improve and customize them through the life of the project.

Wellness and Resilience


We do lots of it every time we launch a new project or bring new agents onboard, but part of our initial training for moderators is a full-day session called “Moderation Skill Pack”. Additionally, our managers have extensive training on how to identify possible signs of mental health issues and how to offer support in such cases.

Wellness and Resilience

Real time support

We also have something called HR Connect. In short, a dedicated  Human Resources professional is assigned to each site and regular (and proactively) check-ins with moderators, either by request or at random, to offer them guidance and attempt to catch any signs of mental distress caused by their moderation duties.

Our core services plus secured environment around employees equals your trust and safety

Content moderation services

  • Content Relevance and tagging
  • Objectionable/illegal content moderation
  • Social Media reputation & risk management
  • Content annotation and labeling
  • Quality assurance
  • Privacy violations review
  • Comunity management

Trust and safety consulting

  • Legal and compliance assurance
  • Brand and reputation protection audit
  • Trust and safety operations implementation plan
  • Technology selection
  • Content moderation policies definition

Moderator wellness programs development

  • Moderators resilience programs
  • Health and wellbeing
  • Intervention and ongoing staff support frameworks
  • Professional support

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.


Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Our Awards


Conectys wins Silver Stevie Award for Contact Center of the Year

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Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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Conectys wins Bronze Stevie Award for Contact Center of the year

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Conectys Named Finalist in European Contact Centre and Customer Service Awards

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Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s get in touch!