Customer Journey Mapping Services

Conectys is a digital-first CXM outsourcing provider for global companies. We offer services to help you understand your customers and improve the efficiency of your CX. 

Improve customer insights and drive growth

Gaining a deeper understanding of your target audience is essential for standing out in the market. Identify and address pain points in the customer journey to enhance the customer experience and find new opportunities for growing revenue. 

Benefit from understanding your customers’ choices 

Deep Customer Insights 

Understand your customers’ preferences for personalized and effective interactions. 

Streamlined Operations 

Identify and fix inefficiencies for smoother processes, saving time and enhancing the CX.

Unified Customer Experience 

Sync across departments for a consistent, high-quality customer journey. 

Proactive Customer Care 

Anticipate and address customer issues early, enhancing satisfaction. 

Competitive Customer Knowledge 

Gain deeper customer insights than competitors, using robust data. 

Innovative Experience Development 

Use journey mapping insights to create new, emotionally engaging customer experiences.

Conectys’ CX Services

CXM & Contact Center

Digital CX

L1-L3 Technical Support

Discover our additional CX Services

Customer retention 

AI CX Automation 

35+ languages coverage. 24/7 multichannel technical support

Get free consultation from our customer journey mapping experts! 

Why Conectys


Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner


Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Our company in numbers

years of experience in BPO
passionate professionals globally
languages coverage
operational hubs around the world

Certificates and Awards



Conectys wins Silver Stevie Award for Contact Center of the Year

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Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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Conectys wins Bronze Stevie Award for Contact Center of the year

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Conectys Named Finalist in European Contact Centre and Customer Service Awards

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Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your outsourcing case!