CXM Analytics Services 

Conectys combines advanced analytics with expert interpretation for global businesses. Implement effective, data-informed strategies to enhance customer engagement and business growth.

Transforming Customer Data into Business Growth 

Accurate customer data insights are key to gaining competitive advantage. Our expertise in data analysis and technology delivers insights for better market understanding and customer behaviour. This approach helps optimising and scaling business performance globally. 

Data-Driven Strategies for Customer Engagement 

Optimizing Customer Insight 

Conectys gathers audience data to map out customer behaviour and expectations efficiently. 

Data-Driven Strategic Development 

We analyse patterns to identify key areas for improvement, guiding effective strategy adjustments. 

Streamlined CX Implementation 

Conectys facilitates the integration of new strategies, focusing on retention and engagement. 

CX Analytics Solutions 

Data management

Efficiently visualize and track operational performance. 

Optimizing Customer Demand 

Understand customer channel interactions to reduce unnecessary contact. 

Predictive Behaviour Modelling 

Utilize advanced analytics for insightful customer behaviour predictions. 

Voice of the Customer Analysis 

Gather and analyse customer feedback to enhance the overall experience. 

Enhanced Sales 

Calculate customer lifetime value and pinpoint potential churn risks. 

Advanced Analytical Solutions 

Employ AI and machine learning for automated, real-time decision-making and predictive insights. 

Conectys’ CX Services

CXM & Contact Center

Digital CX

L1-L3 Technical Support

Discover our additional CX Services

Customer retention 

AI CX Automation 

Customer Journey Mapping

35+ languages coverage. 24/7 multichannel technical support

Get free consultation from our customer CXM Analytics experts! 

Why Conectys


Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner


Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Our company in numbers

years of experience in BPO
passionate professionals globally
languages coverage
operational hubs around the world

Certificates and Awards



Conectys wins Silver Stevie Award for Contact Center of the Year

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Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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Conectys wins Bronze Stevie Award for Contact Center of the year

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Conectys Named Finalist in European Contact Centre and Customer Service Awards

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Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your outsourcing case!