Omni-channel

Customer Service
Conectys Customer Service Solutions
Omni-channel
Customer Service

Omni-channel Customer Service is much more than handling incoming calls.

 At Conectys, we offer support to your customers through the channels most relevant to them:

  • Voice (phone or call back requests)
  • Email
  • Web tickets
  • Live chat
  • Co-browsing
  • SMS, fax, regular mail
  • Social media

Is Omni-Channel customer service something that you need?

Let’s talk solutions

Real-Time Reporting

We believe in full transparency

As a Conectys partner, you gain full access to our proprietary contact center platform(ConectysOS). With its help, you can keep track of Key Performance Indicators and Service Levels in real-time. You see what we see!

Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of the, Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR).

Flexible APIs allow reporting integration with your current systems or 3rd party platforms of your choosing.

Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer insights.

24/7/365 Availability, 35+ Languages in 10 Locations with over 2600 seats.

Are you looking to outsource your inbound call center between 9AM and 5PM on weekdays, in all languages?

Or perhaps on particular days and in select languages. What about all the way up to 24/7 in any language combination available?

Don’t worry, we have just the solution you need when you need it.

Low-Cost, Pay-as-You-Grow. With Conectys you only pay for what is delivered.

Per contact, per minute, per hour, or per agent, our pricing models are tailored to meet your budgets. We commit to service levels or outcomes, and we take care of everything else that makes your brand successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.

Conectys Customer Service Solutions

Talk to an Expert

At Conectys, we make it our mission to help you achieve global success through our call centers services.

We know how important it is to work with a reliable, transparent outsourcing partner who understands your goals and is always two steps ahead in industry innovation.

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form.

If you would like to drop us a message, check out the contact us page!