Why Colombia Trumps Jamaica for Outsourcing

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Why Colombia Outshines Jamaica as an Outsourcing Destination

Explore the key factors that position Colombia ahead of Jamaica as the premier customer experience outsourcing destination.

Larger Talent Pool

Colombia boasts a significantly larger workforce, with over 600,000 call center professionals, compared to Jamaica's 62,000 BPO employees. This vast difference allows for greater scalability and specialization in Colombia, meeting diverse client needs more effectively.


Colombia offers highly competitive rates for CX outsourcing while Jamaica's rates are closer to those of the US and Canada. This cost advantage makes Colombia an attractive option for businesses looking to optimize their operational expenses.

Advanced Infrastructure

Colombia has invested heavily in its technological infrastructure, ensuring superior connectivity and reliability. While Jamaica has made strides, Colombia's more robust infrastructure supports both on-site and work-from-home services more effectively.


The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.

The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.