Why Colombia Trumps Chile for Outsourcing

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Why Colombia Outshines Chile as an Outsourcing Destination

Discover why Colombia outshines Chile as the premier choice for outsourcing your CX and Trust & Safety services in Latin America.

English Proficiency

Colombia ranks higher than Chile in English proficiency, with a growing number of professionals fluent in the language. This ensures smooth communication between your company and the outsourced team, as well as better service for your English-speaking customers.


While both countries offer competitive labour costs compared to the United States, Colombia's lower cost of living results in even greater savings for your business.

Larger talent pool

Colombia boasts a population of over 50 million, more than double that of Chile's 19 million. This translates to a significantly larger pool of skilled professionals.


The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.

The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.