CX outsourcing during peak seasons

Keep your customer experience flawless, even in the busiest times, with our tailored outsourcing solutions. Scale efficiently, manage high volumes, and ensure exceptional service by partnering with an expert in CX and moderation.

Overcome seasonal customer service challenges

When demand spikes, peak seasons often bring:

  • Longer wait times
  • Overloaded support teams
  • Customer dissatisfaction

It’s crucial to maintain quality service. Our CX outsourcing solutions offer scalable, on-demand support that adjusts to your specific needs. Whether you face an unexpected influx of queries or need help managing seasonal promotions, we’ve got the resources and expertise to deliver seamless experiences.

How the process works 

Fast Assessment

We’ll rapidly evaluate your needs, processes, and systems.

Tailored Solutions

Our team will create a custom plan that integrates with your existing setup, so you don’t miss a beat.

Seamless Onboarding

Our experts will quickly onboard, train, and deploy the right team for your business.

Ongoing Support

Throughout the peak season, we continuously monitor and optimise performance to ensure your customers get the best experience.

Benefits of choosing us as your CX outsourcing partner

Instant scalability

Flex your workforce to match seasonal demand without the need for lengthy hiring processes.

Expert teams

Skilled AI-enhanced agents trained to handle high volumes while maintaining quality and customer satisfaction according to your industry standards.

Multichannel support

We handle phone, email, live chat, and social media queries, ensuring your customers are always covered.

Cost-effective solutions

Avoid the overhead of hiring and training temporary staff while keeping costs predictable.

Tech-savvy and software agnostic

We seamlessly integrate with your existing CX IT infrastructure, regardless of the platforms you use, while also offering the option to utilise our own advanced platform, Conectys Proprietary OS.

Pricing models

Conectys offers its partners a range of pricing models, including the actual number of labeled items.

PER HOUR

PER CASE/LABELS

BLENDED MODELS

RESULT-BASED

Industries we serve

Social Media

Gaming

Retail & Ecommerce 

FinTech

Travel and Hospitality

Startups

Software & Applications

Streaming & Publishing

Messaging & Communication

Meet our experts to get tailored CX peak season outsourcing solutions

A smooth transition—even at the last minute

Worried about onboarding an outsourcing partner just before the busy season? We make the transition quick and easy. Whether you’re planning ahead or seeking help at the eleventh hour, our onboarding process ensures minimal disruption:

Fast Assessment

We’ll rapidly evaluate your needs, processes, and systems.

Tailored Solutions

Our team will create a custom plan that integrates with your existing setup, so you don’t miss a beat.

Seamless Onboarding

Our experts will quickly onboard, train, and deploy the right team for your business. 

Ongoing Support

Throughout the peak season, we continuously monitor and optimise performance to ensure your customers get the best experience.

Proven Expertise

With over 20 years of experience working across various industries, we have the insight and know-how to deliver tailored results, no matter your sector. 

Tailored CX solutions for every business

No two businesses are the same, and that’s why we offer a variety of solutions: 

  • Customer Support: 24/7 service across all channels, ensuring no query is missed during high-demand times. 
  • AI-Driven CX Automation: Enhance efficiency with intelligent chatbots, automated ticket routing, and real-time agent support to handle high volumes seamlessly and reduce response times. 
  • Moderation Services: Keep your online presence safe with real-time content and community moderation. 
  • Data-Driven Insights: Make informed decisions with analytics that highlight customer behaviours and preferences during peak periods. 
  • Global Scaling: Whether your audience is local or international, our global capabilities allow you to reach customers wherever they are. 

Conectys locations + Work from Home

USA

POLAND

ROMANIA

PORTUGAL

conectys Turkey Location

TURKEY

EGYPT

COLOMBIA

Taipei Conectys Location

TAIPEI

PHILIPPINES 

WORK FROM HOME

Let’s elevate your customer experience this peak season