Conectys Privacy Policy

Last updated in April 2026

AT A GLANCE

Conectys appreciates your visit and interest in our company, and our products and services. Our website is operated by Conectys Serv Telecom SRL, a company established under the laws of Romania (“Conectys”, “we”, “us”, or “our”), and responsible for ensuring that your personal data and information is handled safely, fairly, and transparently in accordance with applicable data protection laws.

At Conectys we value your privacy and are committed to safeguarding your personal data and information. Whenever you engage with our website, products, and services we may collect and process your personal data and information for various purposes. So, please take a moment to read this Privacy Policy carefully.

SCOPE OF PRIVACY POLICY

This Privacy Policy covers only the processing of the personal data that we collect and/or have access to through your visit to, and use of, our website, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”), and any applicable local law or regulation implementing or enforcing the GDPR, as these may be amended from time to time, as well as any other law or regulation applicable to the protection of personal data.

If your company or business enlists the services of Conectys, your company and Conectys may enter into a separate agreement to govern the processing of any personal data and information carried out in connection with those services, which may include data collected through our websites. Such an agreement shall take precedence over any conflicting provision in this Privacy Policy.

Alternatively, if you decide to apply to one of the job openings at Conectys further information may be required for the purpose of your application, in which case a recruitment-specific privacy notice, a copy of which can be found on our Careers website, shall be provided to you. Such privacy notice shall take precedence over any conflicting provision in this Privacy Policy.

This Privacy Policy describes what personal data or personal information we collect and/or access about you, the purposes for such collection or access, what we do with it, and the rights and choices that you have. It applies when you use our services, visit or use our website, or contact us.

Conectys reserves the right to update this Privacy Policy, at any time. Upon changes to the Privacy Policy, we will alert you via a conspicuous website banner notice and/or via the alternative communication channels, as may be applicable.

PURPOSES & USES OF PERSONAL DATA

Conectys may collect and process your personal data for the following purposes:

Delivering and Improving our Products and Services. To best tailor our services to your needs and deliver product choices related to your interests, we may process names and contact details, occupation, and usage data (including information about how you interact with and use our website, products and services), as well as additional information you may choose to share with us to better address your needs.

Legal Compliance & Fraud Prevention. As part of our efforts to maintain a safe, trustworthy, and respectful environment, we may process certain personal information (e.g. IP addresses, browser and device information, website usage data, and form submission data) to comply with applicable laws, respond to lawful requests from public authorities and other authorized third parties, detect and prevent fraud, and avoid abusive and/or malicious activity.

Customer Support & Service Operations. In your visit to our website, and/or in your use of our products and services, you may require support from Conectys in resolving any technical, or other website-related or service-related, issues that you may be experiencing. To allow us to promptly and effectively resolve any issues which visitors may face, track case history, and improve help-desk performance, Conectys may require access to, and use of, personal data and information, such as account details, issue description, support tickets, and chat logs).

Information Updates & Marketing. To send you periodic newsletters, announcements of job vacancies, and additional business marketing information, we may process personal data and information such as name and contact details, addresses, marketing preferences, and IP addresses.

Product Development & Testing. Conectys is continuously striving to improve your experience whenever engaging with our website, products, and services. As such, we may process your usage and technical data (e.g. error logs, crash reports, or A/B test results) to proceed with debugging, test new features, and optimize UI/UX.

Personalization & Recommendations. To improve our customers’ experience, and understand relevant business trends and business needs, we may analyze your interaction and preference data to surface relevant content, features or training materials. Additionally, we may process certain data, such as name, contact details, and any feedback provided, to allow our organization to adjust and evolve our products and services in a manner that best meets our customers’ expectations.

Third-party Integrations. As the proper functioning of our website, products, and services is critical, Conectys may share anonymized or pseudonymized data with sub-processors (e.g. hosting, analytics, CRM tools) to deliver core services on which the proper functioning of our website and services depend.

Selection & Recruitment. To share with you information about job vacancies and other opportunities at Conectys, we may need to collect and process certain information about you, including your contact details (e.g. name, address, telephone number or personal email address), your interests and professional experience.

Queries & Requests for Information. Upon visiting our website, you may contact us with questions about our services and opportunities, as well as request quotations or specific business information. To ensure prompt response we may collect information from you such as names and contact details, occupation, and other information you may choose to share.

Improvement of Performance and Security. We continually strive to improve and optimize our services and platforms, and to protect them, as well as our users, against potential threats. To do so, we may collect and process:

Technical & usage logs: page load times, server response metrics, JavaScript errors and crash reports to identify bottlenecks and optimize performance.
Traffic & behavior analytics: the volume, source, and flow of requests (e.g. via IP addresses, user agents, cookies) to balance load, detect unusual patterns, and prevent DDoS attacks.
Security monitoring data: intrusion-detection alerts, firewall and access-log records, device fingerprints, and geolocation metadata to detect, investigate, and mitigate unauthorized access or malicious activity.
Penetration testing & vulnerability scans: results and findings from internal or third-party security assessments, used to patch, update and harden our infrastructure.
User feedback on stability and performance: direct feedback, surveys or bug-reports to prioritize fixes and feature improvements.

Lastly, we may use aggregate information about visitors for statistical, marketing, and other purposes. This information does not reveal the identity of, or any information about, visitors, businesses, or companies.

FAIRNESS & LAWFULNESS OF THE PROCESSING

Under applicable law, we must have a “lawful basis” for collecting and using your personal data and information.

We process your personal data on grounds of necessity for the performance of a contract in connection with the potential acquisition of our products and/or services, as well as for consideration of job applications and/or other forms of collaboration.

We process your personal data on grounds of necessity of compliance with legal obligations, particularly with regards to anti-bribery and anti-fraud obligations, monitoring illegal or fraudulent content, online safety and security, and reporting obligations.

We also process your personal data on grounds of legitimate interest, such as regarding (i) improvement of our products and services (tailoring our products to best meet our customers’ needs), (ii) maintenance and improvement of website security, (iii) performance improvement (e.g. ensuring website and services’ availability), (iv) third party integrations, (v) product development and testing, (vi) queries and requests for information (additional information may be required without which we would be unable to address any queries you may have), and (vii) market research and analytics (understanding trends to adjust and improve our products and services).

Lastly, we process your personal data on grounds of consent for (i) our marketing activities, including our newsletters, (ii) job vacancies announcements, (iii) feedback and customer satisfaction queries, and (iv) cookies and tracking pixels.

COOKIES AND TRACKING PIXELS ON VISIT

When you visit our websites and/or use of our services, our system may collect information about your visit, such as your browser type, your IP address, and the referring website. This collection may take place in conjunction with our vendors and partners (e.g. external marketing agencies). We may receive from them general demographic or usage data of our site visitors. We do not use automatically collected information to identify you personally without your consent. Such information is typically collected using web cookies, web or email pixels (also known as beacons), embedded hyperlinks, and similar tools. Popular browsers can generally be set to disable or delete individual cookies. See below the types of cookies we use and their respective purposes.

Necessary Cookies: enable the navigation and basic functionality of the websites, e.g., access to protected areas of the websites.
Preference Cookies: enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Marketing Cookies: allow us to better assess the effectiveness of our content marketing and advertising efforts. These cookies are provided by our third-party partners to analyze and track site visits and signups stemming from advertising.
Statistic Cookies: help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Unclassified Cookies: these are cookies that we are in the process of classifying, together with the providers of individual cookies.

We do not share your personal information thus collected (such as name or email) with third-party providers outside of site visit data collected directly by the Marketing Cookies. However, please note that your visit data may be linked with other personal information collected elsewhere by such third-party providers. Such external data processing is governed by the privacy policies of these third-party providers.

Our website stores various cookies that are required for the navigation and usage of the website (‘Necessary Cookies’). You can configure your browser to disable these Necessary Cookies. Note, however, that this may reduce the website’s functionality.

The following cookies may also be used, from time to time, on our website, and with various degrees of frequency depending on testing and business needs:

Google Analytics (Statistic Cookies). Our website uses Google Analytics, a web analysis service of Google, Inc. (“Google”). Learn more from their Terms of Service and Privacy Policy.   
Google AdWords (Marketing Cookies). Our website uses Google AdWords Conversion Tracking cookie to measure and optimize the performance and user experience related to our ads in Google Search or selected Google Display Network sites. Learn more about Google’s privacy policy here.   
Hubspot (Marketing Cookies). Our website uses Hubspot CRM by Hubspot Inc., an inbound marketing and sales software that helps companies attract visitors, convert leads, and close customers.   
LinkedIn Ads (Marketing Cookies). Our website uses LinkedIn Ads by LinkedIn Corporation, a paid marketing tool that offers access to LinkedIn social networks through various sponsored posts and other methods.   
X Ads (Marketing Cookies). Our website uses X Ads by X Corp. (formerly Twitter Inc.), a paid marketing tool that allows advertisers to target content and promotions to users of the X platform (formerly Twitter).   
Google Ads Remarketing Tag (Marketing Cookies). Our website uses Google Ads Remarketing Tag by Google LLC, a tool that enables us to show targeted ads to users who have previously visited our website, across Google Search and the Google Display Network.
Google Tag Manager (Necessary Cookies). Our website uses Google Tag Manager by Google LLC, a tag management system that allows us to manage and deploy marketing and analytics tags on our website without modifying the code directly. Google Tag Manager does not collect personal data itself but facilitates the deployment of other tracking tools.
LinkedIn Insight Tag (Marketing Cookies). Our website uses LinkedIn Insight Tag by LinkedIn Corporation, a lightweight JavaScript tag that enables conversion tracking, retargeting, and analytics for our LinkedIn Ads campaigns. It collects data such as URL, referrer, IP address, device and browser properties, and timestamp.
Meta Pixel (Marketing Cookies). Our website uses Meta Pixel by Meta Platforms, Inc., a tracking tool that allows us to measure the effectiveness of our advertising on Facebook and Instagram, build custom audiences for retargeting, and optimize ad delivery.
Microsoft Clarity (Statistic Cookies). Our website uses Microsoft Clarity by Microsoft Corporation, a behavioral analytics tool that captures how users interact with our website through heatmaps, session recordings, and clickstream data. This helps us understand user behavior and improve website usability.

Please note that, with the exception of Necessary Cookies, you can opt-out of any and all cookies, at any time, through the cookie panel which is to be found in the left bottom corner of the website (cookiebot).

VOICE & CHAT BOT

Our website relies on the support from ‘Tysa’, an automated voice and chat assistant that helps and guides users of our website, products and services. Tysa provides users with customer support, improves website user experience, and enhances our products and services.

Categories of personal data collected and processed. When users interact with Tysa, we may collect and process the following categories of personal data:
- Communication Data: messages, queries, and responses exchanged with the Tysa, including chat transcripts and/or voice recordings (and/or summaries thereof).
- Contact Information: any personal data you choose to provide (e.g., name, email address, phone number), country, company name, intention category.
- Usage Data: interaction patterns, timestamps, pages visited before and after interaction with Tysa.
- Audio Data (if applicable): voice recordings and derived transcripts when using Tysa’s voice-enabled features.
Purposes of processing. The personal data collected through each interaction with Tysa is processed for the following purposes:
- To provide real-time customer support and respond to inquiries.
- To schedule business meetings.
- To update our CRM system with contact lead information, where applicable.
- To improve and train Tysa, including enhancing accuracy and user experience.
- To analyze usage trends and optimize our website and services.
- To ensure security, prevent fraud, and detect misuse of our services.
- To comply with legal obligations and resolve disputes.
Lawful Basis for Processing. Please refer to the section on ‘FAIRNESS & LAWFULNESS OF THE PROCESSING’ for information on the legal basis relied upon for the processing of your personal data collected through Tysa. Your use of Tysa, and any collection of personal data through such use, including any chat transcripts and/or voice recordings, is dependent upon your express consent, which is collected prior to the processing taking place. Should you not consent to the processing of your personal data through Tysa, you can reach out to us through the available alternative channels.
Security of Interactions. Conectys applies appropriate technical and organizational measures to protect interactions conducted through Tysa against unauthorized access, disclosure, alteration, or loss. Interactions with Tysa, and the data collected, are processed and stored in secure, access-controlled environments with access restricted to authorized Conectys personnel only. Data flows between components supporting Tysa rely on secured integrations and infrastructure provided by trusted enterprise vendors and Conectys cloud subscriptions.
Third-Party Dependencies. Conectys relies on four different third-party service providers to enable and support the proper functioning of Tysa. All third-party service providers are based within the EU and they support Conectys and Tysa with the following activities: hosting, AI voice Bot and LLM, data collection point, Agentic AI workflow scheduling, and reporting.
Tysa operates under Conectys’ AI Management and security governance, ensuring controlled use cases, human oversight, and protection against unauthorized access, disclosure, alteration, or loss.
No automated decision‑making with legal or similarly significant effects is performed without human involvement.
Automated Processing & Human Review. All interactions with Tysa are primarily automated. However:
- Conversations (chat & voice) may be reviewed by human agents for quality assurance, training, and support escalation.
- We do not use Tysa’s interactions to make decisions that produce legal or similarly significant effects without prior human involvement.

DATA RECIPIENTS

We do not sell or rent your personal data and/or information to any third party. We do not share your personal data or information with third parties, except as may be required for the provision of our services and as provided in this Privacy Policy.

Conectys operates from offices that may be located outside the European Union (i.e. USA, the Philippines, Colombia, Egypt) and that support Conectys in its product and service offerings, website management, product development and improvement, security maintenance, customer and technical support, as well as other activities that are core to Conectys’ products and services.

Conectys relies on third-party service providers to process personal data on our behalf. Such service providers support Conectys regarding the hosting and operating of our websites, AI technology providers, messaging APIs, marketing, analytics, improvement and development, and sending email newsletters. Some of these third-party service providers may be located outside the European Union.

Our websites may also include social media features (e.g., share or like buttons), which are provided by third-party social media platforms. Where data is collected this way, its processing is governed by the privacy policy of the respective social media platforms.

Our content may link you to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

We may disclose your personal data and information if required by applicable laws and regulation, and/or other legal subpoena or warrant. We may also disclose your personal data and information to competent regulatory or law enforcement agencies if we believe it to be necessary to protect the rights, property, or personal safety of Conectys, its customers, or any third party.

STORING YOUR DATA

We use service-oriented criteria to determine the period of storage of your personal data, and we only keep your data for as long as is necessary in the context of the services we offer, and for the purposes set out in this Privacy Policy, or for as long as is required by applicable laws and regulations.

EMAIL COMMUNICATIONS

You may subscribe to our newsletters, blogs, and other promotional materials, at any time. You can also elect to unsubscribe or change your preferences, at any time, by either (i) contacting the data protection officer, or (ii) selecting the ‘unsubscribe’ option in any email sent to you as a part of the newsletter or other types of communication.

Further, with your consent, we may make use of email tracking technology to obtain certain data and information, such as IP address, your device and browser information, and whether an email has been opened/read or whether links that may be found within our email communications have been checked. This data will be automatically processed for the sole purpose of improving future marketing communications and/or assisting in prioritizing follow up messages based on perceived communications relevance.

SECURITY OF YOUR DATA

Conectys implements appropriate technical and organizational measures to protect your personal data against unauthorized access or disclosure, misuse, and loss. Note, however, that transmission of data over the Internet, or method of electronic storage, is fully secure. Still, we strive to protect all data and information entrusted to us. All personal data is stored in secure environments, with documented access control processes and procedures. We provide relevant training to our employees on data protection best practices and require them to enter confidentiality undertakings.

Need more clarification? Contact our legal department!

YOUR RIGHTS AND CONTACT INFORMATION

To make a data protection rights request, please contact us using the contact details at the end of this Privacy Policy. If you make a request, we must respond to you without undue delay. However, please note that the lawful basis we rely on may affect your data protection rights which are in brief set out below.

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exceptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – In some circumstances, you have the right to ask us to delete your personal information.
Your right to restriction of processing – In some circumstances, you have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to certain processing of your personal data.
Your right to data portability – In some circumstances, you have the right to ask that we transfer the personal information you gave us to another organization, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

Please feel free to direct such requests, or other questions and comments regarding this privacy statement or the privacy practices of gdpreu.org to our Data Protection Officer.

For requests related to your personal data, please use the email title: or simply mail us, using our contact details.

Data Protection Officer

44 Sergent Nutu Ion, One Cotroceni Park Offices,
Building A, Floor 2, Sector 5, 050762
Bucharest – Romania
Email: gdpr@conectys.com

Disclaimer

Conectys Serv Telecom grants to you a limited non-exclusive, non-transferable license to view, copy and print the material on this web site (other than the design or layout of this web site) for your non-commercial or personal use only. All copies that you make must retain all copyright and other notices that are on this web site. Except as provided in the previous sentence, you may not use, distribute, sell, modify, transmit, revise, reverse engineer, republish, post or create derivative works (where applicable) of the trade-marks, trade names, logos, information, software or other material or content in these Terms of Use, referred to (collectively, as the “content”) of this web site without Conectys Serv Telecom prior written permission. You acknowledge and agree that this web site and its content are the property of Conectys Serv Telecom, its affiliates or their respective service providers, suppliers or licensors and you will not acquire any rights or licenses in any trade-marks, patents, copyright or other intellectual property on this web site or in its content. This web site and its content are protected by copyright, both individually and as a collective work or compilation and by trade-mark law, patent law and any other applicable laws.
Disclaimers:

The content on this site is for informational purposes only. Conectys Serv Telecom and each of its affiliates, licensors, service providers and suppliers assume no liability for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon. The information contained on this web site provided by any third party, including without limitation, the information obtained through any link, has been supplied without verification by us. Neither Conectys Serv Telecom nor any of its affiliates, licensors, service providers or suppliers makes or has made any recommendations regarding the securities or investment services of any person or entity with respect to the content of this web site, or of the advisability of investing in securities generally for any particular individual.

THIS WEB SITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS AND IT IS PROVIDED TO YOU ON AN “AS IS” BASIS WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND. CONECTYS SERV TELECOM, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS AND SUPPLIERS MAKE NO REPRESENTATION AND DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES OR CONDITIONS REGARDING ACCURACY, TIMELINESS, COMPLETENESS, NON-INFRINGEMENT, SATISFACTORY QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE, OR COURSE OF DEALING. CONECTYS SERV TELECOM, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS AND SUPPLIERS ASSUME NO RESPONSIBILITY TO YOU OR ANY THIRD PARTY FOR THE CONSEQUENCES OF ANY ERRORS OR OMISSIONS. CONECTYS SERV TELECOM RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THIS WEB SITE. CONECTYS SERV TELECOM MAY MAKE ANY OTHER CHANGES TO THIS WEB SITE AT ANY TIME WITHOUT NOTICE.