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Blog2020-11-03T09:36:49+02:00

Welcome to our Blog. Hope you enjoy the read

Conectys Outsosurcing Insights

Outsourced CX and UGC Moderation insights

Conectys Global BPO Solutions – Outsourcing made easy

Is there a disconnect around customer experience?

December 2nd, 2020|

“The mystery” of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these statistics: According to Bain, 80% of CEOs believe they deliver superior customer experience while  8% of their customers agree. PatientPop shares that, while 42% [...]

Bring the call center into the future

November 12th, 2020|

Does the term “call center” have a negative connotation? In many ways, absolutely. Customers think of call centers and they often think of long wait times, people that can’t answer their question directly, a significant journey to even find a human [...]

The BPO market might grow $76B between 2020 and 2024

November 4th, 2020|

That’s based on findings and research from Technavio (full report available for download here). The $76B USD figure represents a compound annual growth rate (CAGR) of 7% over the next four years. Notable highlights from the report: The major business process [...]

Three big shifts in the contact center industry

October 29th, 2020|

Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business partners. We wanted to excerpt the top of the email, because it showcases three important trends in contact centers, BPO, and outsourcing. The entire [...]

Should you build your own chatbot?

October 20th, 2020|

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, but typically a better approach is a third-party, outsourced chatbot solution.At Conectys, [...]

Where do chatbots have the biggest impact?

October 15th, 2020|

Let’s get deeper into their potential impact. In our last blog, we talked about the humble beginnings of chatbots. Where we see chatbots most, and their impact One of the major areas you initially saw chatbots scale [...]

The humble beginnings of chatbots

October 12th, 2020|

Don’t worry, we’ll keep this a bit short, but it’s important to nerd out and know the basics and the arc of what happened with chatbots. The first-ever chatbot, presumably, was developed in 1966 at MIT by a professor named Joseph [...]

Outsourced CX and UGC Moderation insights

Outsourced CX and UGC Moderation insights

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