Blog2021-03-30T11:30:30+03:00
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Conectys Outsosurcing Insights

Outsourced CX and UGC Moderation insights

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The current state of expertise

April 1st, 2021|

In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, epidemiology in general, working from home, macroeconomics, diversity, and more. The problem has become: are people actually respecting and listening to this expertise anymore? [...]

The four types of BPO & contact center providers

March 10th, 2021|

The four types of BPO & contact center providersWhat are the four types of BPO + contact center providers?Hundreds of call center vendors claim to provide superior customer experience services like customer support, content moderation, and technical support.But how do you know [...]

The race to be more digital

March 3rd, 2021|

The core element of modern business is a race to be more digital -- the term is often “digital transformation.” This all looks different depending on the size of your company, usually: Smaller companies are trying to complete the process steps, [...]

Call and contact center metrics that matter

February 10th, 2021|

Data is the new oil We keep hearing that and saying that in business circles. The biggest companies in the world these days certainly have maximized their use of data -- both consumer-level and organizationally -- to excel financially and grow. [...]

Content Moderation Trends for 2021

January 27th, 2021|

Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. Twitter) and their banning of certain public figures (i.e. then-U.S. President Trump). Entire episodes of podcasts were dedicated to content moderation, executives from some [...]

Some of Conectys’ 2020 accomplishments

December 15th, 2020|

The big focal point of the year, in both society and business, was obviously COVID. In order to explain some of our accomplishments in 2020, we thought we’d do a high-level look and then a specific section on COVID because the [...]

Is there a disconnect around customer experience?

December 2nd, 2020|

“The mystery” of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these statistics: According to Bain, 80% of CEOs believe they deliver superior customer experience while  8% of their customers agree. PatientPop shares that, while 42% [...]

Outsourced CX and UGC Moderation insights

Outsourced CX and UGC Moderation insights

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