Blog2021-06-18T13:09:58+03:00

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Conectys Outsosurcing Insights

Outsourced CX and UGC Moderation insights

Conectys Global BPO Solutions – Outsourcing made easy

What does CX need to look like in hospitality now?

June 8th, 2021|

We started this discussion last week. Let’s go deeper.  Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 years. RPA is [...]

The next wave of the hospitality industry

May 27th, 2021|

In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One of the pieces [...]

How do you identify and vet expertise?

April 12th, 2021|

This varies by industry and organization, to some extent, but for our world, let’s say you need an expert in customer experience. The approaches would typically be: Talk to others in your space Talk to former colleagues Talk to friends in [...]

The current state of expertise

April 1st, 2021|

In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, epidemiology in general, working from home, macroeconomics, diversity, and more. The problem has become: are people actually respecting and listening to this expertise anymore? [...]

The four types of BPO & contact center providers

March 10th, 2021|

The four types of BPO & contact center providersWhat are the four types of BPO + contact center providers?Hundreds of call center vendors claim to provide superior customer experience services like customer support, content moderation, and technical support.But how do you know [...]

The race to be more digital

March 3rd, 2021|

The core element of modern business is a race to be more digital -- the term is often “digital transformation.” This all looks different depending on the size of your company, usually: Smaller companies are trying to complete the process steps, [...]

Call and contact center metrics that matter

February 10th, 2021|

Data is the new oil We keep hearing that and saying that in business circles. The biggest companies in the world these days certainly have maximized their use of data -- both consumer-level and organizationally -- to excel financially and grow. [...]

Outsourced CX and UGC Moderation insights

Outsourced CX and UGC Moderation insights

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