The idea of companies using multiple vendors for customer experience (CX) or content moderation efforts is not new – some companies, especially larger ones, have been using multiple vendors for over a decade by now. However, in the [...]
Conectys2022-05-11T10:33:07+03:00May 11th, 2022|Tags: Business|Comments Off on One or multiple vendors for customer experience outsourcing: what suits your company best
Companies that want to be successful in today’s market should make digital transformation their utmost priority. Integrating modern technology into all business areas and processes can effectively modify the principles of operation of your company and bring new [...]
Conectys2022-05-03T12:40:09+03:00May 4th, 2022|Tags: Business|Comments Off on How Are Digital Technologies Transforming Markets
It turns out that more and more customers are willing to pay higher amounts for better and more memorable experiences with a brand, products, or services. Being able to spark unforgettable emotions in your buyers is the key [...]
Conectys2022-05-03T12:08:11+03:00May 3rd, 2022|Tags: Customer Support|Comments Off on What Is Online Customer Experience?
Customer experience has a huge impact on your company’s popularity, success, and revenues. If you are looking for an effective way to increase customer loyalty and lifetime value, smart measurement can help you do it. What is customer [...]
Conectys2022-02-21T12:41:04+02:00February 21st, 2022|Tags: Customer Support|Comments Off on What Is Customer Experience Analytics?
If you want to make your eCommerce more profitable and competitive, you need to provide potential customers with outstanding services meeting their expectations. What is eCommerce customer experience, and how can you improve it? Keep reading to discover [...]
Conectys2022-02-21T13:04:25+02:00February 15th, 2022|Tags: Customer Support|Comments Off on How to Improve Online Customer Experience?
Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among entrepreneurs who aim to expand and digitalize their businesses. What [...]
Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process [...]
Conectys2022-01-18T09:52:09+02:00January 14th, 2022|Tags: Chatbots|Comments Off on How Does Robotic Process Automation Work?
If you operate in the banking, financial, or insurance sector, you certainly know how hard it is to keep up with all the regulations, and at the same time stay on the cutting edge of technology to ensure [...]
Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - [...]