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Outsourced CX and UGC Moderation insights
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One or multiple vendors for customer experience outsourcing: what suits your company best
The idea of companies using multiple vendors for customer experience (CX) or content moderation efforts is not new – some companies, especially larger ones, have been using multiple vendors for over a decade by now. However, in the [...]
How Are Digital Technologies Transforming Markets
Companies that want to be successful in today’s market should make digital transformation their utmost priority. Integrating modern technology into all business areas and processes can effectively modify the principles of operation of your company and bring new [...]
What Is Online Customer Experience?
It turns out that more and more customers are willing to pay higher amounts for better and more memorable experiences with a brand, products, or services. Being able to spark unforgettable emotions in your buyers is the key [...]
What Is Customer Experience Analytics?
Customer experience has a huge impact on your company’s popularity, success, and revenues. If you are looking for an effective way to increase customer loyalty and lifetime value, smart measurement can help you do it. What is customer [...]
How to Improve Online Customer Experience?
If you want to make your eCommerce more profitable and competitive, you need to provide potential customers with outstanding services meeting their expectations. What is eCommerce customer experience, and how can you improve it? Keep reading to discover [...]
How to Create Robotic Process Automation?
Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among entrepreneurs who aim to expand and digitalize their businesses. What [...]
How Does Robotic Process Automation Work?
Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process [...]
What Is Digital Transformation in Financial Services?
If you operate in the banking, financial, or insurance sector, you certainly know how hard it is to keep up with all the regulations, and at the same time stay on the cutting edge of technology to ensure [...]
Why Is Digital Transformation Important?
Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - [...]
