Outsourced CX and UGC Moderation insights
Conectys Global BPO – Outsourcing made easy
Ways to reduce customer service response time
The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s probably the easiest [...]
Gaming content moderation: How to do it better
The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a few times that games are often marketed and sold as “consequence-free [...]
Moderator mental health: How we make the Internet a safer place
Content moderation, social media, and mental health Tons of global brands seek us out to help them create safe and helpful online communities through user-generated content moderation support of all kinds including image, text, and audio/video. One of the big trends [...]
Ways to measure customer success at scale
How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially [...]
What should you be looking for when selecting new locations for your business?
First, before you think we’re tone-deaf… This post is going to be about questions to ask before opening a new office in a new country or region, but we also realize this is an economically uncertain time for a lot of [...]
The solution to customer experience isn’t throwing more tech at it
You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets during a period of global health uncertainty, the actual reality is that [...]
Cultivating joy in the global workplace
Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot [...]
There’s a global surge in user-generated content. What’s next?
Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot more people globally are working from home (we had to move about 2,000 people to work from home in just under nine days), there’s a [...]
How to Choose the Right Outsourcing Provider
So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research providers. But do you know what to [...]
“I have found Conectys to be an excellent partner. They have some very high quality individuals and have proved on several occasions their willingness to adapt to the changing needs of the business”
Global Payments Solution Provider, Global Payments Solution Provider“Conectys has helped us improve efficiency by more than 30% year on year for 4 consecutive years and continue to find new ways to go further.”
Head of Operations, Legal Entity Data Management Industry, Head of Operations, Legal Entity Data Management Industry“Outstanding partnership so far! VERY responsive and flexible.”
Global Consumer Products and Services Company, Global Payments Solution Provider
Outsourced CX and UGC Moderation insights
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