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A guide to rapid-scale hiring – Whitepaper
Last week, we put together a guide to rapid-scale hiring, based on some work we did with a large social media client in 2020, where we increased headcount 135% across eight months and multiple global regions. As COVID [...]
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]
What should you look for in a customer experience or content moderation partner?
That’s our world. If you’re trying to evaluate real expertise in that space, look at these factors: How long have they been doing it? Tenure doesn’t always correlate to success or expertise, but it’s a good potential marker. What [...]
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need an expert in customer experience. The approaches would typically be: Talk to others in your space Talk to former colleagues Talk [...]
The current state of expertise
In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, epidemiology in general, working from home, macroeconomics, diversity, and more. The problem has become: are people actually respecting and listening to [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providers What are the four types of BPO + contact center providers? Hundreds of call center vendors claim to provide superior customer experience services like customer support, content moderation, and [...]
The race to be more digital
The core element of modern business is a race to be more digital -- the term is often “digital transformation.” This all looks different depending on the size of your company, usually: Smaller companies are trying to complete [...]
