Colombia as your next BPO destination

BPO outsourcing Colombia

The business process outsourcing industry is one of the key sectors driving Colombia’s economic growth. The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.

Why Colombia?

Outsourcing services regional leader

Colombia was named as one of the leaders in the 2021 Offshore BPO Confidence Index, which describes each BPO location with 11 different aspects, that impact the delivery of third-party services.

Skilled and competitive bilingual workforce

A neutral Spanish accent + according to the IMD World Talent 2019 Report, Colombia has the largest workforce in the region, with the highest rates of growth and training, ahead of countries like Peru, Mexico, and Brazil. Colombia currently employs more than 600,000 call center professionals.

Operational cost advantage

30-40% lower operational costs than in the US

Service diversity

Wide range of industries served by BPO-sector: Media, Fast Growth Technology, Banking, Healthcare, Media & Entertainment, Retail, and Communications.

Great strategic location

With outstanding infrastructure, technology, utilities, and telephony enabling delivery of high-quality on-site and 'Work-from-home' outsourced contact center and content moderation services. In addition, Colombian airports serve direct flights to the major cities in the United States. .

How Conectys can be helpful?

Customer support outsourcing

Multilingual customer service solutions that are designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) results that win and retain customers.

More details here

Technical support outsourcing

Multilingual technical support solutions tailored to support multiple channels across a broad range of technologies and audiences.

More details here

Virtual assistant

Get multilingual human call answering services that meet your availability needs and budget.

More details here

Chatbots

At Conectys, we partner with Google’s Dialogflow CX, UiPath, and the Microsoft bot framework. Our chatbots are designed to engage with your end-users and is multi-faceted, including ES documentation.

more details here

Our language coverage

BPO outsourcing Colombia

We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, Egypt, and Taipei as well as through a robust Work from Home (WfH) team.

BPO outsourcing Colombia

We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.

Why Conectys

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Let’s get in touch!