Online Customer Experience

Transform your digital presence with bespoke solutions designed to deliver seamless customer interactions. Our scalable, 24/7 multi-channel support ensures your customers feel valued at every stage of their online journey.

Effortless Optimisation for Online Engagement

Enhance your online operations with our AI-first Customer Experience solutions, backed by experienced teams. Our proprietary operating system seamlessly integrates all processes. From social media to web chat and email, we deliver consistent, top-quality support, allowing you to focus on growth.

How the process works 

Understanding Your Digital Ecosystem

Assessing your current online platforms and identifying opportunities to enhance customer touchpoints.

Designing Bespoke Online Strategies

Developing tailored plans to optimise user experiences, underpinned by the right tools and technologies.

Implementing Solutions with Care

Integrating our support team seamlessly into your existing systems, all while preserving your brand’s identity.

Continuous Refinement

Monitoring performance metrics, gathering customer feedback, and proactively adjusting strategies to boost satisfaction and loyalty.

Transform Your Online Customer Experience with Us

Our Online Customer Experience solutions are designed to help businesses excel in the digital age. By refining touchpoints and ensuring consistent, responsive support, we enable you to build stronger relationships with your online audience.

Cost-Efficient Digital Operations

Streamline support costs while maintaining exceptional customer interactions.

Scalable Engagement

Easily adapt to changing online demands, from seasonal surges to viral marketing campaigns.

Expert Digital Integration

Utilise a team skilled in managing all online channels, including social media, live chat, and email.

Enhanced Customer Retention

Deliver positive, memorable experiences that turn online visitors into loyal customers.

Actionable Insights

Leverage data analytics to refine customer journeys, improve response times, and elevate satisfaction.

Conectys locations + Work from Home

USA

POLAND

ROMANIA

PORTUGAL

conectys Turkey Location

TURKEY

EGYPT

COLOMBIA

Taipei Conectys Location

TAIPEI

PHILIPPINES 

WORK FROM HOME

35+ languages coverage. 24/7 multichannel technical support

CHINESE, CANTONESE

GERMAN

URDU

UKRAINIAN

TAMIL

SPANISH

POLISH

DUTCH

BENGALI

HINDI

ROMANIAN

JAVANESE

GREEK

PORTUGESE

CHINESE, WU

ITALIAN

VIETNAMESE

RUSSIAN

THAI

TELUGU

FRENCH

TURKISH

MARATHI

ARABIC

MANDARIN CHINESE

JAPANESE

KOREAN

ENGLISH

Why Conectys

digital-first

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Certificates and Awards

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2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your Nearshoring outsourcing case!