Why Colombia Trumps Mexico for Outsourcing

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Why Colombia Outshines Mexico as an Outsourcing Destination

Explore the key factors that propel Colombia ahead of Mexico as the premier customer experience outsourcing destination.


Colombia offers competitive rates for CX outsourcing, with hourly rates averaging lower than in Mexico, making it an attractive option for businesses looking to optimise costs.

Skilled Talent Pool

Colombia has made significant investments in education, resulting in a doubling of ICT graduates in recent years, providing a growing pool of skilled professionals.

Skilled Bilingual Workforce

Colombia has invested heavily in English language education, resulting in a highly skilled bilingual workforce. Colombian CX agents often have spent considerable time in the United States, refining their English skills and developing a strong cultural affinity.


The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.

The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.