Conectys’ Locations
We have smart locations complemented by work from home professionals
EMEA
APAC
North America
LATAM
We deliver multi-cultural business process outsourcing and customer support services from the world’s most attractive outsourcing locations.
We believe that language skills alone are not enough for successful outsourcing operations. Cultural affinity is equally important.
More than 35 languages can be serviced from our locations in EMEA (Portugal, Poland, Turkey, Romania), APAC (Philippines, Taipei), AMERICAS (the U.S.), and Work from Home delivery capabilities, all resulting in impressive cost advantages with extraordinary language and cultural skills.
Bringing outsourced services closer to our customers
We come from humble beginnings as described in our about us page but now we are spread throughout most of the world to cope with the increasing demand for our services. We choose the location of our offices based on a number of key factors in order to ensure the best possible quality services for our clients. Even if our main headquarters is situated in Bucharest, Romania every location has the same level of commitment and enthusiasm across the board. We take pride in what and how we conduct our business across the world.
Our Insights into Outsourcing
Text-based customer support VS phone-based
Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]
Why startups prefer customer support outsourcing
Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It has a major role when it comes to the success of startups and is a big stepping stone for some big [...]
What is Customer Experience Management (CXM)?
Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and affection. CXM comprises of processes like customer communication [...]