Outsourcing Customer Support Solutions
Industry-Tailored
Services
Customer Experience, Content Moderation & Digital Solutions
Industry-Tailored Solutions
CHOOSE YOUR INDUSTRY
Our core business is allowing multilingual people to be successful in servicing our customers by equipping them with the right processes and by enabling them with the right tools.
The Financial and Banking industries are some of the most dynamic industries, driven by changing markets, morphing regulatory frameworks, and a relentless drive to reinvent and optimize.
Core business focus is the mantra, pushing outsourcing to the top of the agenda.
The challenge isn’t deciding whether to outsource or not it is to find the right partner who can blend people, processes, and technology tailored to your exact needs.
The key intersection for social media moderation is speed and security. If it takes hours for someone to see their posts live and watch their friends interact with them, they’ll leave the platform. Alternatively, if the post is up in seconds and it’s offensive or all the comments are harassing, they’ll also leave. Conectys strikes the balance by providing security to social media platforms but does so with a focus on user satisfaction, i.e. speed.
We moderate text, video, audio, forums, and in-app at scale. We’ve worked with some of the biggest social brands on the planet and recently grew headcount by 135% (over 2,000 moderators all-in) in just eight months. Social media moderation has received tremendous attention (and rightfully so) in the last few years, and we’re proud of all our client relationships in this space.
Supporting and managing the complexity triggered by these constant changes cannot always be entirely handled in-house. This is where Conectys comes in with broad language coverage and 24/7 availability, we provide multilingual technology and communications specialists including customer experience solutions and moderation services.
Support | Testing | Localization
If you are as passionate about supporting your gamers as you are about developing brilliant games, you have come to the right place. At Conectys, we don’t just talk gaming, we do gaming – and we support our gaming clients in over 35 languages. We connect gaming companies from all over the globe with their player communities by offering excellent outsourced gaming support – from customer service to infrastructure management to testing and localization.
With 15+ years of outsourcing experience working for some of the greatest gaming hardware manufacturers and mobile gaming providers in the world, our multilingual teams are uniquely equipped to bring you excellent support, enhanced scalability, lower costs, and improved customer loyalty. There are countless outsourcing solutions out there but only one is the perfect fit for you.
Let’s develop it together.
We support both consumers and retail outlets. We are especially strong in support of online retail properties. As we are PCI compliant, we can handle credit card information, assisting callers and site visitors in pre-sales, purchase, and post-sales experience.
We assist retail outlets with POS (Point of Sales) issues and site visitors with purchasing assistance through phone, live chat, and even co-browsing.
Add to this the now irreversible green wave of renewable energy and you have the ingredients for a challenging time. Energy customers expect better and expanded services, innovation, and a smooth and cost-efficient response time.
At Conectys, we engage with our clients to become part of their extended organization.
If you’re in the travel and hospitality industry, you need to keep an eye out for lots of threats to your business. Fluctuating fuel prices, new, low-cost competitors, online booking, economic instability, and increasing regulation are all factors that must be accounted for.
Transform your market-facing products and services as well as your operational models by converting customer support from a cost center into a revenue generator. Our premium-rate customer support capabilities backed by cost-efficient outsource operations allow you to explore everything from live chat and co-browsing services on your booking pages to increase conversions to “call me now buttons” on your website. We turn challenging times into great opportunities.
Outsourcing Customer Support Solutions
We add value by reducing your cost, promoting your brand and driving customer experience improvement in 35+ languages, 24/7 spread over 12 locations including WfH.
Over our 16 years of providing market-leading BPO services, we have developed considerable vertical expertise in several industries.

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