Outsourcing Customer Support Solutions
Our core business is allowing multilingual people to be successful in servicing our customers by equipping them with the right processes and by enabling them with the right tools.
Over our 16 years of providing market leading BPO services, we have developed considerable vertical expertise in several industries.
Core business focus is the mantra, pushing outsourcing to the top of the agenda.
Supporting and managing the complexity triggered by these constant changes cannot always be entirely handled in-house. This is where Conectys comes in with broad language coverage and 24/7 availability, we provide multilingual technology and communications specialists including customer experience solutions and moderation services.
Support | Testing | Localization
With 15+ years of outsourcing experience working for some of the greatest gaming hardware manufacturers and mobile gaming providers in the world, our multilingual teams are uniquely equipped to bring you excellent support, enhanced scalability, lower costs and improved customer loyalty. There are countless outsourcing solutions out there but only one is the perfect fit for you.
Let’s develop it together.
We support both consumers and retail outlets. We are especially strong in support of online retail properties. As we are PCI compliant, we can handle credit card information, assisting callers and site visitors in pre-sales, purchase and post-sales experience.
We assist retail outlets with POS (Point of Sales) issues and site visitors with purchasing assistance through phone, live chat and even co-browsing.
Add to this the now irreversible green wave of renewable energy and you have the ingredients for challenging time. Energy customers expect better and expanded services, innovation and a smooth and cost-efficient response time.
At Conectys, we engage with our clients to become part of their extended organization.
Transform your market-facing products and services as well as your operational models by converting customer support from a cost center into a revenue generator. Our premium-rate customer support capabilities backed by cost efficient outsource operations allow you to explore everything from live chat and co-browsing services on your booking pages to increase conversions to “call me now buttons” on your website. We turn challenging times into great opportunities.