Why Colombia Trumps El Salvador for Outsourcing

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Why Colombia Outshines El Salvador as an Outsourcing Destination

Discover the key advantages that position Colombia ahead of El Salvador as the premier customer experience outsourcing destination.

Advanced Infrastructure

Colombia has significantly upgraded its transportation, telecommunications, and energy infrastructure, strengthening the BPO sector. This robust network ensures superior connectivity and reliability compared to El Salvador's infrastructure.

Larger Talent Pool

Colombia boasts a workforce of over 600,000 call center professionals, dwarfing El Salvador's 26,000 agents. This vast difference allows for greater scalability and specialization in Colombia, meeting diverse client needs more effectively.

Industry Recognition

Colombia consistently ranks among the top global BPO destinations, including 1st place in the 2021 BPO Confidence Index. While El Salvador has made strides, Colombia's international reputation and established presence in the outsourcing industry give it a significant competitive edge.


The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.

The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.