Our story in the outsourcing industry

Conectys 17 years of experience

Who We Are

Our story in the outsourcing industry

We are Conectys. We stand apart in a field of BPO providers who promise much but deliver little.

We care about our clients and our clients care about us. We sit at the table with them, we’re committed to them and we win with them. We care enough to put our clients’ needs first.

We are up to the challenge. Our clients aren’t seeking marginal improvements or easy answers. They face real challenges from an ever-shifting landscape of expansion and competition.

We are Conectys and we are exceptional.

Our Vision

By 2025, Conectys will be the multilingual outsourcing market leader, serving clients from all regions of the world in all mainstream global languages. We will achieve our 2025 vision by always remaining loyal to our core values.

We amaze our clients

We impress, surprise and amaze our clients by being flexible, responsive, fast and obsessed with excellence in everything we do.

We are lean and we are efficient

We care about efficiency because ultimately it benefits our clients, employees and shareholders. We seek efficiency through excellent people backed by innovative processes and technology.

We care about our ecological legacy

We are conscious of our impact on the environment. We care about the effects of our actions for our children’s children.

We are modest

Down-to-Earth and pragmatic.

We communicate

Extensively, transparently and in an open and honest way with all our stakeholders.

We are fanatic optimists

There are no problems, only solutions.

We learn

From success, from failure, from colleagues, from competitors and most important, from our clients.

We are a great place to work

Where people are inspired to develop and to become the best they can be.

We have fun

Responsibility and fun are not contradictions. We are a family; our clients and our colleagues are part of our lives. We share our moments.

We love change

We fight Status Quo, the comfort of complacency and routine is our enemy.

What makes us stand out in the BPO industry

We amaze our clients

We impress, surprise and amaze our clients by being flexible, responsive, fast and obsessed with excellence in everything we do.

We're lean and we're efficient

We care about efficiency because ultimately it benefits our clients, employees and shareholders. We seek efficiency through excellent people backed by innovative processes and technology.

We communicate

Extensively, transparently and in an open and honest way with all our stakeholders.

We're fanatic optimists

There are no problems, only solutions.

We learn

From success, from failure, from colleagues, from competitors and most important, from our clients.

We're a great place to work at

Where people are inspired to develop and to become the best they can be.

We care about our ecological legacy

We are conscious of our impact on the environment. We care about the effects of our actions for our children’s children and we’re committed to improving.

We're modest

Down-to-earth and pragmatic.

We have fun

Responsibility and fun are not contradictions. We are a family; our clients and our colleagues are part of our lives. We share our moments.

We embrace change

We fight the status quo, the comfort of complacency and routine is our enemy.

Conectys throughout the years

2020

We helped clients achieve 100% business continuity during the Coronavirus outbreak by shifting 100% of Conectys employees to work from home in under nine days. Won some more awards!

2019

In 2019, we began working towards different client options in Robotic Process Automation (RPA), chatbots, and overall digital transformation — with the goal of helping our clients deal with their end-users in the most efficient way possible. We began building a team of digital consultants to advise the client process and manage deployment, which we continued into 2020 (and well beyond that). We’ve always helped clients scale both flexibly and fast, and a suite of digital solutions falls into that mindset and aligns us with The Fourth Industrial Revolution, which is already well underway.

2019 still

We celebrated 15 years in business and 1,500 global headcounts, saw 103% revenue growth, and increased our active client roster by 25%. Of particular pride: we saved clients over $1M USD via ConectysOS use.

2018

We grew in The Philippines, Europe and to the US, while achieving triple-digit overall growth

2017

We won Silver Stevie Award, continued to grow at a record pace, and positioned ourselves as a global leader in the rapidly expanding bike-sharing vertical, among others.

2016

We grew global headcount by 40%, debuted ConectysOS 2.0, and were fortunate enough to win several industry awards.

2015

We are more than 500 members & still getting more. More happy clients, more projects to come, and of course, more fun doing it.

2014

We’ve gone global. Romania, Belgium, Philippines amounts to more than 370 team members now. We maintain a growing income of fun while doing this.

2013

Larger offices, more eager team members amount to 215.

2012

We reach 144 strong. Our people-centric culture gains speed. We continue to add new recruits into our ranks to bolster our call center services and content moderation needs of our customers.

2011

We manage to reach 121 amazing team members and continue to learn and adapt to the outsourcing market.

2010

As time passes, we relocate into a new home, implement Work from Home scheme and reach 107 employees.

2007

We boost our team to 94 team members and prepare to take on more.

2004

Arnold Cobbaert incorporated Conectys with just a small handful of passionate European professionals. Resources were limited early on, but growth came quickly.

Where are we located?

visit us

More details? Check us out on

Our Certifications

Our Insights into Outsourcing

A guide to rapid-scale hiring – Whitepaper
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Published On: June 22nd, 2021Categories: Posts0.5 min read
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What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is [...]
Published On: June 8th, 2021Categories: Posts5.7 min read
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The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic [...]
Published On: May 27th, 2021Categories: Posts3.1 min read
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Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with [...]
Published On: May 14th, 2021Categories: Posts3.7 min read
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What should you look for in a customer experience or content moderation partner?
That’s our world. If you’re trying to evaluate real expertise in that space, look at these factors: How [...]
Published On: April 19th, 2021Categories: Posts1.9 min read
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How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need an [...]
Published On: April 12th, 2021Categories: Posts1.4 min read
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Our story in the outsourcing industry

Conectys 17 years of experience

Who We Are