Our story in the outsourcing industry

Conectys’ 20 years of experience in the business process outsourcing industry

Who we are

We are Conectys. ​We stand apart in a field of BPO providers who promise much but deliver little.​

We care about our clients, and our clients care about us. We sit at the table with them, are committed to them, and win with them. We care enough to put our clients’ needs first.​  Our clients aren’t seeking marginal improvements or easy answers. They face real challenges from an ever-shifting landscape of expansion and competition.​

We are Conectys, and we are exceptional.​

Our Vision

We empower businesses with exceptional multilingual teams powered by exceptional digital technologies.

We achieve this through:

  • Competitive Offerings
  • Process & Digital Innovation
  • Global Growth
  • Empowered Target Operating Model

Our Goal

Grow to 9000 FTEs by 2027, out of which 550 will be “AI FTE’s”

What makes us stand out in the Business Process Outsourcing industry

We amaze our clients
We impress, surprise and amaze our clients by being flexible, responsive, fast and obsessed with excellence in everything we do.
We're lean and we're efficient
We care about efficiency because ultimately it benefits our clients, employees, and shareholders. We seek efficiency through excellent people backed by innovative processes and technology.
We communicate
Extensively, transparently and in an open and honest way with all our stakeholders.
We're fanatic optimists
There are no problems, only solutions.
We learn
From success, from failure, from colleagues, from competitors, and most important, from our clients.
We're a great place to work at
Where people are inspired to develop and become the best they can be.
Our ecological legacy
We are conscious of our impact on the environment. We care about the effects of our actions on our children’s children and we're committed to improving.
We embrace change
We fight the status quo, the comfort of complacency and routine is our enemy.
We have fun
Responsibility and fun are not contradictions. We are a family; our clients and our colleagues are part of our lives. We share our moments.
We're modest
Down-to-earth and pragmatic.
About Us

With 14 locations around the world, we are ready to take on any challenge in regard to customer experience!

Conectys throughout the years

2022

New sites in Turkey and the Philippines are opened. Local empowerment and major growth in headcount. Conectys prepares to open new centers in LATAM and Egypt

2021

Added Digital Team, Digital Partnerships (UiPath, Google), and new services lines (DX and Automation)

2020

We helped clients achieve 100% business continuity during the Coronavirus outbreak by shifting 100% of Conectys employees to work from home in under nine days. Won some more awards!

2019

In 2019, we began working towards different client options in Robotic Process Automation (RPA), chatbots, and overall digital transformation — with the goal of helping our clients deal with their end-users in the most efficient way possible. We began building a team of digital consultants to advise the client process and manage deployment, which we continued into 2020 (and well beyond that). We’ve always helped clients scale both flexibly and fast, and a suite of digital solutions falls into that mindset and aligns us with The Fourth Industrial Revolution, which is already well underway

2019 still

We celebrated 15 years in business and 1,500 global headcounts, saw 103% revenue growth, and increased our active client roster by 25%. Of particular pride: we saved clients over $1M USD via BlueTweakOS use

2018

We grew in The Philippines, Europe and to the US, while achieving triple-digit overall growth

2017

We won Silver Stevie Award, continued to grow at a record pace, and positioned ourselves as a global leader in the rapidly expanding bike-sharing vertical, among others

2016

We grew global headcount by 40%, debuted ConectysOS 2.0, and were fortunate enough to win several industry awards

2015

We are more than 500 members & still getting more. More happy clients, more projects to come, and of course, more fun doing it

2014

We’ve gone global. Romania, Belgium, Philippines amounts to more than 370 team members now. We maintain a growing income of fun while doing this

2013

Larger offices, more eager team members amount to 215

2012

We reach 144 strong. Our people-centric culture gains speed. We continue to add new recruits into our ranks to bolster our call center services and content moderation needs of our customers

2011

We manage to reach 121 amazing team members and continue to learn and adapt to the outsourcing market

2010

As time passes, we relocate into a new home, implement Work from Home scheme and reach 107 employees

2007

We boost our team to 94 team members and prepare to take on more

2004

Arnold Cobbaert incorporated Conectys with just a small handful of passionate European professionals. Resources were limited early on, but growth came quickly

Let’s get in touch!