About us

Mission statement

For companies across the globe facing challenges like hyper-growth and market disruption, Conectys is a BPO provider that delivers cost reduction and increases speed of implementation for its clients.

Unlike traditional punch-in, punch-out service providers Conectys co-creates flexible, strategic and digitally-inclusive approaches to our clients’ extraordinary challenges.

Conectys About Us

Our story in the outsourcing industry

It’s been said that great things come from humble beginnings – our story is no different.

Our origins take us back to a time before Apple launched it’s iPhone. To a time when the communication technology race was in its infancy and the need for call center outsourcing services was growing exponentially in order to cope with the demand. Websites (and everything else internet related) were a tough concept to grasp for the not-so-tech-savvy public and for the ones that were, an opportunity not always pursued with good intent. Content moderation became a demand and we were there to meet it.

We took the challenges straight on, adapting and improving along the way. What we lacked in experience, we made up for by being open-minded and enthusiastic. Clients were happy, and were even awarded (link to awards) for our prowess. Sure, things didn’t always go to plan but we made sure when they didn’t, we learned from those experiences and became better through them.

There’s a lot more to our story but a website can only tell you so much.

Why not start a conversation with us so we can show you firsthand?

Click here to connect with us and learn about ways we help companies with their outsourcing needs.

Contact us
About us

Click here to connect with us regarding current open positions and join the team.

careers

Our Vision: Succeeding through our clients’ success

By 2025, Conectys will be the multilingual outsourcing market leader, serving clients from all regions of the world in all mainstream global languages. We will achieve our 2025 vision by always remaining loyal to our core values.

We have certified greatness

Our story in the outsourcing industry
Our story in the outsourcing industry
Our story in the outsourcing industry
Our story in the outsourcing industry
Our story in the outsourcing industry
Our story in the outsourcing industry
Outsourced Customer Experience Services

THE RIGHT TECHNOLOGIES

Get access to the latest technologies to bridge the gap between your brand and clients. Yours, ours or a 3rd party’s – we use the best customer service tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.

The secret of our flexibility lies in over 16 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you need.

Our story in the outsourcing industry
Our story in the outsourcing industry

We’re here to help your business blast off!

Through Creative Ideas, Innovation & Sheer Determination

Let’s Get Started!

Conectys throughout the years

Timeline

Timeline
2004
2004

The Humble Beginnings

Arnold Cobbaert incorporated Conectys with just a small handful of passionate European professionals. Resources were limited early on, but growth came quickly.

2007
2007

A growing period

We boost our team to 94 team members and prepare to take on more.

2010
2010

Upgrades!

As time passes, we relocate into a new home, implement Work from Home scheme and reach 107 employees.

2011
2011

The more, the better

We manage to reach 121 amazing team members and continue to learn and adapt to the outsourcing market.

2012
2012

Expansion and growth on all fronts

We reach 144 strong. Our people-centric culture gains speed. We continue to add new recruits into our ranks to bolster our call center services and content moderation needs of our customers.

2013
2013

More clients!

Larger offices, more eager team members amount to 215.

2014
2014

Global BPO, yes, we’ve done it!

We’ve gone global. Romania, Belgium, Philippines amounts to more than 370 team members now. We maintain a growing income of fun while doing this.

2015
2015

Reaching for the sky, aiming for the starts.

We are more than 500 members & still getting more. More happy clients, more projects to come and of course, more fun doing it.

2016
2016

Growth and new software

We grew global headcount by 40%, debuted ConectysOS 2.0, and were fortunate enough to win several industry awards.

2017
2017

New verticals, a Stevie, and more growth

We won Silver Stevie Award, continued to grow at record pace, and positioned ourselves as a global leader in rapidly-expanding bike-sharing vertical, among others.

2018
2018

Expanded on three continents

We grew in The Philippines, Europe and to the US, while achieving triple-digit overall growth

2019
2019

15 years of business, and $1M in savings

We celebrated 15 years in business and 1,500 global headcount, saw 103% revenue growth and increased our active client roster by 25%. Of particular pride: we saved clients over $1M USD via ConectysOS use.

2020
2020

Thriving despite the pandemic

We helped clients achieve 100% business continuity during the Coronavirus outbreak by shifting 100% of Conectys employees to work from home in under nine days. Won some more awards!

2020

Digital Transformation Solutions

In 2019, we began working towards different client options in Robotic Process Automation (RPA), chatbots, and overall digital transformation — with the goal of helping our clients deal with their end-users in the most efficient way possible. We began building a team of digital consultants to advise the client process and manage deployment, which we continued into 2020 (and well beyond that). We’ve always helped clients scale both flexibly and fast, and a suite of digital solutions falls into that mindset and aligns us with The Fourth Industrial Revolution, which is already well underway.

Our story in the outsourcing industry

We amaze our clients

We impress, surprise and amaze our clients by being flexible, responsive, fast and obsessed with excellence in everything we do.

We are lean and we are efficient

We care about efficiency because ultimately it benefits our clients, employees and shareholders. We seek efficiency through excellent people backed by innovative processes and technology.

We care about our ecological legacy

We are conscious of our impact on the environment. We care about the effects of our actions for our children’s children.

We are modest

Down-to-Earth and pragmatic.

We communicate

Extensively, transparently and in an open and honest way with all our stakeholders.

We are fanatic optimists

There are no problems, only solutions.

We learn

From success, from failure, from colleagues, from competitors and most important, from our clients.

We are a great place to work

Where people are inspired to develop and to become the best they can be.

We have fun

Responsibility and fun are not contradictions. We are a family; our clients and our colleagues are part of our lives. We share our moments.

We love change

We fight Status Quo, the comfort of complacency and routine is our enemy.

We have certified greatness