Mission statement
Our story in the outsourcing industry
For companies across the globe facing challenges like hyper-growth and market disruption, Conectys is a BPO provider that delivers cost reduction and increases the speed of implementation for its clients.
Unlike traditional punch-in, punch-out service providers Conectys co-creates flexible, strategic, and digitally-inclusive approaches to our clients’ extraordinary challenges.
Our story in the outsourcing industry
It’s been said that great things come from humble beginnings – our story is no different.
Our origins take us back to a time before Apple launched it’s iPhone. To a time when the communication technology race was in its infancy and the need for call center outsourcing services was growing exponentially in order to cope with the demand. Websites (and everything else internet related) were a tough concept to grasp for the not-so-tech-savvy public and for the ones that were, an opportunity not always pursued with good intent. Content moderation became a demand and we were there to meet it.
We took the challenges straight on, adapting and improving along the way. What we lacked in experience, we made up for by being open-minded and enthusiastic. Clients were happy, and were even awarded (link to awards) for our prowess. Sure, things didn’t always go to plan but we made sure when they didn’t, we learned from those experiences and became better through them.
Our Vision: Succeeding through our clients’ success
By 2025, Conectys will be the multilingual outsourcing market leader, serving clients from all regions of the world in all mainstream global languages. We will achieve our 2025 vision by always remaining loyal to our core values.
THE RIGHT TECHNOLOGIES
Our story in the outsourcing industry
Get access to the latest technologies to bridge the gap between your brand and clients. Yours, ours or a 3rd party’s – we use the best customer service tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.
The secret of our flexibility lies in over 16 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you need.
Conectys throughout the years
Timeline
The Humble Beginnings
Arnold Cobbaert incorporated Conectys with just a small handful of passionate European professionals. Resources were limited early on, but growth came quickly.
A growing period
We boost our team to 94 team members and prepare to take on more.
Upgrades!
As time passes, we relocate into a new home, implement Work from Home scheme and reach 107 employees.
The more, the better
We manage to reach 121 amazing team members and continue to learn and adapt to the outsourcing market.
Expansion and growth on all fronts
We reach 144 strong. Our people-centric culture gains speed. We continue to add new recruits into our ranks to bolster our call center services and content moderation needs of our customers.
More clients!
Larger offices, more eager team members amount to 215.
Global BPO, yes, we’ve done it!
We’ve gone global. Romania, Belgium, Philippines amounts to more than 370 team members now. We maintain a growing income of fun while doing this.
Reaching for the sky, aiming for the starts.
We are more than 500 members & still getting more. More happy clients, more projects to come and of course, more fun doing it.
Growth and new software
We grew global headcount by 40%, debuted ConectysOS 2.0, and were fortunate enough to win several industry awards.
New verticals, a Stevie, and more growth
We won Silver Stevie Award, continued to grow at record pace, and positioned ourselves as a global leader in rapidly-expanding bike-sharing vertical, among others.
Expanded on three continents
We grew in The Philippines, Europe and to the US, while achieving triple-digit overall growth
15 years of business, and $1M in savings
We celebrated 15 years in business and 1,500 global headcount, saw 103% revenue growth and increased our active client roster by 25%. Of particular pride: we saved clients over $1M USD via ConectysOS use.
Thriving despite the pandemic
We helped clients achieve 100% business continuity during the Coronavirus outbreak by shifting 100% of Conectys employees to work from home in under nine days. Won some more awards!
Digital Transformation Solutions
In 2019, we began working towards different client options in Robotic Process Automation (RPA), chatbots, and overall digital transformation — with the goal of helping our clients deal with their end-users in the most efficient way possible. We began building a team of digital consultants to advise the client process and manage deployment, which we continued into 2020 (and well beyond that). We’ve always helped clients scale both flexibly and fast, and a suite of digital solutions falls into that mindset and aligns us with The Fourth Industrial Revolution, which is already well underway.
We amaze our clients
We impress, surprise and amaze our clients by being flexible, responsive, fast and obsessed with excellence in everything we do.
We are lean and we are efficient
We care about efficiency because ultimately it benefits our clients, employees and shareholders. We seek efficiency through excellent people backed by innovative processes and technology.
We care about our ecological legacy
We are conscious of our impact on the environment. We care about the effects of our actions for our children’s children.
We are modest
Down-to-Earth and pragmatic.
We communicate
Extensively, transparently and in an open and honest way with all our stakeholders.
We are fanatic optimists
There are no problems, only solutions.
We learn
From success, from failure, from colleagues, from competitors and most important, from our clients.
We are a great place to work
Where people are inspired to develop and to become the best they can be.
We have fun
Responsibility and fun are not contradictions. We are a family; our clients and our colleagues are part of our lives. We share our moments.
We love change
We fight Status Quo, the comfort of complacency and routine is our enemy.
We have certified greatness
