Ecommerce Customer Experience Outsourcing

Elevate your Ecommerce business with tailored, customer-centric solutions. Our scalable, 24/7 multi-channel support ensures seamless interactions for your customers while you focus on growth.

Effortless Scaling with Expert Ecommerce Support

Empower your Ecommerce operations with our dedicated Customer Experience solutions. Handle seasonal spikes, peak hours, and complex workflows with ease. While you drive your business forward, our expert team manages every customer interaction with precision and care, adhering to agreed SLAs and delivering measurable results.

How the process works 

Understanding Your Needs

Collaborating with your team to analyse business goals, identify pain points, and enhance the overall customer journey.

Crafting Tailored Strategies

Developing customized support plans designed to align with your brand’s unique voice, tools, and channels. 

Implementation & Support 

Ensuring seamless integration with your systems, providing comprehensive training, and delivering 24/7 omnichannel support. 

Continuous Improvement

Regularly monitoring performance, refining workflows, and adapting strategies to meet your business goals. 

Grow Your Ecommerce Customer Experience with Us

Our Customer Experience solutions offer a strategic edge for businesses aiming to enhance customer satisfaction, increase loyalty, and optimize operational efficiency. Focus on driving revenue while we manage your customer interactions.

Cost-Effective Solutions

Reduce overhead by eliminating recruitment, training, and infrastructure costs.

Scalability

Easily scale support during peak seasons or rapid growth phases.

Global Expertise

Access a multilingual team skilled in managing diverse customer needs and platforms.

Improved Customer Loyalty

Deliver exceptional experiences that turn customers into lifelong advocates. 

Data-Driven Insights

Leverage analytics and insights to optimise customer journeys and identify growth opportunities.

Conectys locations + Work from Home

USA

POLAND

ROMANIA

PORTUGAL

conectys Turkey Location

TURKEY

EGYPT

COLOMBIA

Taipei Conectys Location

TAIPEI

PHILIPPINES 

WORK FROM HOME

35+ languages coverage. 24/7 multichannel technical support

CHINESE, WU

UKRAINIAN

RUSSIAN

KOREAN

BENGALI

SPANISH

GREEK

URDU

MANDARIN CHINESE

TELUGU

CHINESE, CANTONESE

DUTCH

JAPANESE

ARABIC

JAVANESE

ITALIAN

PORTUGESE

ROMANIAN

FRENCH

VIETNAMESE

ENGLISH

TURKISH

MARATHI

POLISH

TAMIL

GERMAN

HINDI

THAI

Why Conectys

digital-first

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Certificates and Awards

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2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s talk about your Nearshoring outsourcing case!