Conectys outsourcing awards & recognition
We’re proud to be recognized as a leader among call center, customer experience, and content moderation providers.
All humans – and by extension, all organizations — like to be rewarded for their achievement. We work incredibly hard to serve customers so we’re no different. There’s a lot of value in receiving industry awards, and we’ve been fortunate enough (and worked hard enough!) to win many over our time in business.
Some of the more notable ones include:
…a few words
Our Insights into Outsourcing
7 Acronyms your Call Center must Embrace – and Ace
Introduction A Crash Course in the Seven Acronyms That Matter Most to Your Call Centre Learning Management System (LMS) First Call Resolution (FCR) Net Promoter Score (NPS) Customer Satisfaction (CSAT) Voice of the Customer (VoC) Key Performance Indicators (KPIs) [...]
BPO Destination Guide: Welcome to the Philippines, the BPO Hub of Asia
Introduction The Philippines as a Premier Global BPO Destination Key Locations A Short History of the Philippines Outsourcing Journey Filipino Outsourcing Use Cases The Philippines at a Glance [...]
What is AI content moderation?
Introduction Understanding AI Content Moderation The Evolution of Content Moderation How AI Content Moderation Works Types of AI Content Moderation Techniques Advantages of Using AI for Content Moderation Challenges and Limitations of AI Content Moderation The Future of [...]
Content Moderation: Problem of Humour in Social Media
Introduction What is the Role of Humour in Social Media? How Complex is Moderating Humour? How does Humour Impact the Marginalised Groups? How Can Platforms Better Moderate Humour? What are the Regulatory Challenges with Humour? Conclusion: What is [...]