BPO outsourcing hub in Portugal

Conectys provides core business services including content moderation and customer experience across 600 agents in Lisbon

Your Gateway to EMEA

Our Lisbon office is a 20+ language hub with a strong EMEA focus. Our strength here is the multi-language focus and the available pool of talent including 36,000 university graduates annually across a 2.8M population. Our Lisbon location, a mere seven miles from the airport, is equipped with biometric screeners and two training rooms that can accommodate 20+ agents each for increased brand awareness and well-being work.

Lisbon is increasingly an important hub for financial services BPOs with strong EU footprints. The city has a growing reputation as an ex-pat destination, which is why it’s crucial to our location strategy.

FCR 80%

NPS 70

100% WfH

We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taipei as well as through a robust Work from Home (WfH) team.

We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.