Multilingual Business Process Outsourcing Services
More than a vendor, a consultativea content moderationa customer experiencea digital transformation partner
We passionately provide outsourced customer support, content moderation, and digital-first solutions to hyper-growth companies everywhere. We co-create and co-strategize with our clients, a rarity in the BPO industry, helping them create globally scalable solutions that ensure maximum brand experience and protection.
CX Outsourced customer experience and call center support for exceptional brand interaction
One of our greatest CX advantages is that we’re big enough to be a global partner for you, but still small enough to be flexible, nimble, and responsive, right up to the CEO. This allows us to be a strategic business partner. We heavily train our front-line customer experience agents to be stewards of your brand and foster collaboration with product, marketing, and sales to improve both customer experience and revenue. We help you to create an omnichannel strategy for your customer journey, encompassing multiple touchpoints and platforms.
UGC Moderation rooted in training and quality, dedicated to safety and inclusion
Our multilingual and multicultural content moderation outsourcing teams monitor your online platforms, flag, and address inappropriate content according to your brand and social safety guidelines, thus ensuring an optimal online experience for all. They help keep your brand safe while not sacrificing speed in the content moderation process. Our teams moderate millions of pieces of content each month.
DX Digital Experience services and consulting provide the tools you need to scale globally
Our commitment to building digital-first solutions and tools grows every day. We help clients with cost and process optimization by developing and deploying Robotic Process Automation (RPA), Conversational AI, and Chatbots.
Our proprietary Customer Service Software, BlueTweak provides a customizable, integrated solution to clients allowing them to manage costs and security all while delivering real-time customer insights (NPS, CSAT, CES, FCR) in an omnichannel (voice, email, messaging, conversational AI) environment. Our clients have saved over $4.5M in the last year alone when compared to those paying for similar solutions.
Tenured and spirited, our carefully recruited employees have the industry expertise to wow your customers and challenge the status quo in 35+ languages.
With smart locations on three continents and robust Work from Home delivery, your business becomes truly global and cost compelling.
From Customer Journey to capacity forecasting and alignment, Quality Assurance, Training, Performance Management and business process automation your company benefits over 17 years of experience and expertise.
We take a consultative, strategic approach to work with clients. Data and reporting are customized to core SLAs and KPIs, and we develop our agents to offer solutions to your sales, product, and marketing functions.
Conectys in numbers
Culturally compatible multilingual services are core to our company’s ensemble
We have 7 in EMEA, 5 in APAC, 1 in the Americas & WfH – 100% global scalability
24 / 7 / 365
We forecast and adapt capacity to ensure up to 24/7/365 availability for your customers and users
Spread across 14 Locations, complemented by a scalable Work from Home platform
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I'm a Conectys promoter.
CEO, Luxury Automotive Manufacturing