Outsourced Customer Experience Services
Our commitment to building digital-first solutions and tools grows every day. We help clients with cost and process optimization by developing and deploying Robotic Process Automation (RPA), Conversational AI, and Chatbots. Rather than viewing automation possibilities as a “silver bullet” for all revenue and process ills, we work with your team to see what processes make the most sense as automation possibilities, then design the right bot structure for that to happen.
Additionally, our proprietary Customer Service Software, ConectysOS provides a customizable, integrated solution to clients allowing them to manage costs and security all while delivering real-time customer insights (NPS, CSAT, CES, FCR) in an omnichannel (voice, email, messaging, conversational AI) environment. Our clients have saved over $4.5M in the last year alone when compared to those paying for similar solutions. You save money and time, and your customer experience scores increase.