Customer retention outsourcing 

Transform existing customers into loyal advocates with Conectys’ knowledge and industry focus

Customer retention services coverage

Elevating Customer Retention Objectives

Comprehensive audits and innovative solution development to surpass established retention benchmarks. We introduce strategies to optimize client retention, ensuring sustained business growth.

Global Customer Retention Strategy Optimization

Refinement of retention methodologies tailored to client-specific needs and the evolving global business environment. Proactively sourcing and integrating cutting-edge solutions, with a keen emphasis on regional and cultural nuances to ensure a universally effective approach

Client Service Enhancements

A proactive engagement model to enlighten clients about the comprehensive suite of benefits available. Bridging informational gaps, ensuring clients are fully aware of potential service enhancements, and fostering a positive perspective on available upgrades.

Proactive Churn Rate Mitigation

A rapid-response strategy to address and alleviate customer discontent. We deploy holistic strategies to decipher and neutralize factors influencing adverse customer decisions, ensuring sustained loyalty.

Integrating Retention Mechanisms into Established Strategies

The existing customer service solutions may not include customer retention processes. Adding those can significantly drive growth and a deeper understanding of the buyers. Our services include implementing those actions into your existing operations.

Our customer retention principles

Utilize cutting-edge technologies to anticipate and deliver on our clients’ needs.

Implement rigorous protection of customers’ personal information.

Leverage omnichannel capabilities which enable swift responses to customers’ needs.

Apply a data-driven approach to support customer retention services.

Meet our experts to get tailored CX retention solutions

Conectys’ Services

Omnichannel CX Services

Cost-effective, scalable solutions to enhance customer satisfaction.

CX Strategy & Consulting

We generate insights and drive growth using intelligent data, artificial intelligence, and machine learning.

Enhancing CX with A.I. Implementation

Utilize AI to automate repetitive tasks, improve response times, knowledge base labelling, and more.

Why Conectys


Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

consultative partner

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

flexible partner


Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Certificates and Awards



Conectys wins Silver Stevie Award for Contact Center of the Year

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Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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Conectys wins Bronze Stevie Award for Contact Center of the year

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Conectys Named Finalist in European Contact Centre and Customer Service Awards

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Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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Let’s embark on your journey towards enhanced customer retention