Why Colombia Trumps Costa Rica for Outsourcing

Colombia is gaining prominence as a key outsourcing destination for its thriving tech sector and strategic location for the US and Canadian markets.

Why Colombia Outshines Costa Rica as an Outsourcing Destination

Discover the compelling reasons that make Colombia the superior choice for your CX outsourcing needs compared to Costa Rica.

Larger Talent Pool

With a workforce of nearly 26 million, Colombia offers a deeper pool of skilled CX professionals compared to Costa Rica's 2.5 million, providing greater flexibility and scalability for your outsourcing needs.


Colombia's lower cost of living and minimum wage translate to more competitive pricing for CX outsourcing services.

Extensive Government Support

The Colombian government has made significant investments in promoting the country's BPO sector, offering tax incentives, training programs, and infrastructure development to attract global clients and foster industry growth.


The establishment of Conectys' office in Cali highlights the importance of the business process outsourcing industry as a key driver of economic growth in Colombia.

The country ranked 1st in the 2021 BPO Confidence Index by Ryan Strategic Advisory, exceeding countries such as India, South Africa, Mexico, and El Salvador, on infrastructure, talent scalability, and recruitment and staffing of Spanish and bilingual teams.