Customer support services outsourcing

Award-winning outsourced customer and technical support in 35+ languages from 14 locations

Today, almost every industry is so competitive that outstanding customer service is a must if you want to outdo your rivals and mark your presence on the market. If responding to user queries and satisfying their needs isn’t your cup of tea, don’t worry. Benefit from customer service outsourcing and focus on other business aspects that will allow you to take your company to the next level.

Why should you outsource customer experience services?

Customer experience outsourcing is about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in such services is a great way to optimize the operation of the entire enterprise and save precious time that can be devoted to refining your market strategy or developing other business aspects.

Finding a reliable customer experience provider is a silver bullet for improving UX. Professional companies benefit from cutting-edge technology and platforms to communicate with your customers, resolve their doubts and provide 24/7 assistance. Moreover, customer service outsourcing specialists have expertise in the field and are properly trained, which allows them to approach each user individually. All these factors have a crucial impact on the decision-making process and can help you gain a competitive edge over your market rivals.

Conectys CX services

Customer support outsourcing

Multilingual customer service solutions that are designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) results that win and retain customers.

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Technical support outsourcing

Multilingual technical support solutions tailored to support multiple channels across a broad range of technologies and audiences.

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Virtual assistant

Get multilingual human call answering services that meet your availability needs and budget.

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Chatbots

At Conectys, we partner with Google’s Dialogflow CX, UiPath, and the Microsoft bot framework. Our chatbots are designed to engage with your end-users and is multi-faceted, including ES documentation.

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Omnichannel capabilities

When your clients have questions or need help, you need to meet them on their terms. That means being available in every conceivable way – not just the picking. To that end, we offer the following omnichannel mediums to respond quickly and successfully to your customers:

Voice

Chatbots

SMS

Email

Live Chat

Social Media

Tickets

Co-browsing

Knowledgebase

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Agents world-wide
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Delivery Centers
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Languages Served

The numbers tell the story

Our agents identify data trends in customer interactions and elevate those to you to help inform decisions around product, marketing, and sales. We co-strategize on hiring new agents with your brand and have the flexibility to scale up or down dependent on busy seasons, growth needs, or revenue cycles.

Our secret isn’t all that complicated – it’s the people.

Our CX agents are carefully selected, meticulously trained (and re-trained), and proudly rewarded for being stewards of your brand.

All these fuel our ability to create exceptional digitally-enabled omnichannel customer experiences and allow our clients to scale at amazing rates.

FCR +80
CES 4.7
NPS 70+
SLA 90+
CSAT 84+

Here are some ways we help clients improve their customer experience

ISP & Telecom

Tech support for customers experiencing multi-device, media, and connectivity issues

Retail & e-Commerce

Customer support for marketplace platforms and applications

Media & Entertainment

Streaming service access/login and billing/payment troubleshooting

IoT

Tech support for security systems, appliances, audio/video thermostats, sensors

Gaming Hardware

PC / Console / VR / Mobile / Streaming platform and component technical support

Gaming Publishers

Player support for PC / Console / VR / Mobile / Streaming / Browser gaming communities and forums

Energy & Utilities

Account access, payment troubleshooting, and new/change-of-service issues

Fintech

Live chat customer support for account registration/security, “wallet” access, payments/transfers/withdrawals, loans, card order/delivery, and app features

Travel & Hospitality

B2B and B2C booking confirmations / cancellations / changes, property-related issues

Medical Devices

Manufacture-to-physician, physician-to-patient support

Pharma

Stage 3 clinical trial patient screening

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Download our case studies now and learn more!

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Conectys integrates with:

*custom integrations

CX services FAQ

No, our contact centers specialize in Inbound Customer Support and Technical Support. The only outbound services we perform are Customer Satisfaction Surveys and Market Research Services.

Our most popular pricing method is per-work unit pricing, with a minimum monthly retainer. A work unit can be a minute or can be a deliverable like a handled chat, email, call, etc. We can also price per productive hour, per FTE (Full Time Equivalent). In general, Conectys will be open and creative when it comes to pricing structures to meet the needs of its clients.

Typically, we require 20+ full-time employees, but each client is treated individually.

The short answer is “lots”! We’re able to integrate with just about any technology out there but here are a few of the most popular:

  • Zendesk
  • Salesforce
  • Client Proprietary systems

Yes, our teams of CX strategists and digital experts can fully assess all the customer journeys relevant to your brand. We provide a full range of CX re-engineering.

All of our solutions are tailored to the individual needs of our clients. Therefore, project implementation timelines vary according to the scope, complexity, and scale of each project. Typically we are able to design and implement solutions within 8-12 weeks.

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015

We are a certified global BPO provider