Do Conectys do telesales or telemarketing?
No, our contact centers specialize in Inbound Customer Support and Technical Support. The only outbound services we perform are Customer Satisfaction Surveys and Market Research Services.
How does Conectys price?
Our most popular pricing method is per-work unit pricing, with a minimum monthly retainer. A work unit can be a minute or can be a deliverable like a handled chat, email, call, etc. We can also price per productive hour, per FTE (Full Time Equivalent). In general, Conectys will be open and creative when it comes to pricing structures to meet the needs of its clients.
What is the minimum number of agents per contract?
Typically, we require 20+ full-time employees, but each client is treated individually.
What types of software do you support?
The short answer is “lots”! We’re able to integrate with just about any technology out there but here are a few of the most popular:
- Client Proprietary systems