Exceptional customer experience drives successful brands.
Exceptional customer experience is the cornerstone of successful brands. When you outsource customer experience, you must put thoughtful and caring people at customers’ fingertips, enable those people to solve customers’ problems, support them with technology and push them to be creative in the solutions they build all.
Our secret isn’t all that complicated – it’s the people. Our CX agents are carefully selected, meticulously trained (and re-trained), and proudly rewarded for being stewards of your brand.
All these fuels our ability to create exceptional digitally-enabled omnichannel customer experiences and allows our clients to scale at amazing rates.
Omnichannel capabilities
When your clients have questions or need help, you need to meet them on their terms. That means being available in every conceivable way – not just the picking. To that end, we offer the following omnichannel mediums to respond quickly and successfully to your customers:
Voice
Email
Tickets
Chatbots
Live Chat
Co-browsing
SMS
Social Media
Knowledgebase
Voice
Tickets
Chatbots
Live Chat
Co-browsing
SMS
Social Media
Knowledgebase
Multilingual
and
multicultural
Turnkey solutions
for
rapid-scale companies
Co-designed
and
custom-built solutions
Digital-first
approach
to everything
Consultative
flexible partnership
and
Digital-First Approach to CX
Digital-first thinking means starting every engagement by thinking about how digital can improve the process. Technology can’t fully replace humans, but all quality outsourced customer experience is a mix of tech and people.
We offer our proprietary Customer Service platform, ConectysOS to clients. ConectysOS is certified PCI DSS compliant and has API third-party integrations with most CRM products. Our goal is to maintain security, increase collaboration, and deliver timely business insights.
Technology integration is vital. Whether it’s yours, ours, or a 3rd party – we use the best customer service tools on the market, analyze performance and offer actionable strategy and optimization. With over 16 years of experience building and integrating our services into multiple platforms, our solutions prize responsiveness, and efficiency.
Virtual Assistant
Need great CX support but on a smaller scale? Our hugely popular Virtual Assistant live call answering service may be the solution.
It’s perfect for companies who want to have a professional, human, and live switchboard service in multiple languages. Conectys‘ Virtual Assistant is available in over 20 languages, allowing you to choose local, toll-free, or premium-rate numbers in over 50 countries and 4000+ cities on all five continents.
Packages with access to over 10 languages start as low as 89€ per month with one local number included.
Here are some ways we help clients improve their customer experience
Hover over to see more!
ISP & Telecom
Tech support for customers experiencing multi-device, media, and connectivity issues
Retail & Ecommerce
Customer support for marketplace platforms and applications
Media & Entertainment
Streaming service access/login and billing/payment troubleshooting
IoT
Tech support for security systems, appliances, audio/video thermostats, sensors
Gaming Hardware
PC / Console / VR / Mobile / Streaming platform and component technical support
Gaming Publishers
Player support for PC / Console / VR / Mobile / Streaming / Browser gaming communities and forums
Energy and Utilities
Account access, payment troubleshooting, and new/change-of-service issues
Fintech
Live chat customer support for account registration/security, “wallet” access, payments/transfers/withdrawals, loans, card order/delivery, and app features
Travel/Hospitality
B2B and B2C booking confirmations / cancellations / changes, property-related issues
Medical Device
Manufacture-to-physician, physician-to-patient support
Pharma
Stage 3 clinical trial patient screening
Our compliance and certifications include
Our Insights into Outsourcing
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]
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