Customer experience services outsourcing

Digitally-Enabled Customer Experience

Award-winning outsourced customer and technical support in 35+ languages from 12 locations.

Become the exception
Customer experience services outsourcing

Exceptional customer experience drives successful brands.

Exceptional customer experience is the cornerstone of successful brands. When you outsource customer experience, you must put thoughtful and caring people at customers’ fingertips, enable those people to solve customers’ problems, support them with technology and push them to be creative in the solutions they build all.

Our secret isn’t all that complicated – it’s the people. Our CX agents are carefully selected, meticulously trained (and re-trained), and proudly rewarded for being stewards of your brand.

All these fuels our ability to create exceptional digitally-enabled omnichannel customer experiences and allows our clients to scale at amazing rates.

Omnichannel capabilities

When your clients have questions or need help, you need to meet them on their terms. That means being available in every conceivable way – not just the picking. To that end, we offer the following omnichannel mediums to respond quickly and successfully to your customers:

  • Voice

  • Email

  • Tickets

  • Chatbots

  • Live Chat

  • Co-browsing

  • SMS

  • Social Media

  • Knowledgebase

Customer experience services outsourcing

Customer experience services outsourcing

The numbers tell the story

Our agents identify data trends in customer interactions and elevate those to you to help inform decisions around product, marketing, and sales. We co-strategize on hiring new agents with your brand and have the flexibility to scale up or down dependent on busy seasons, growth needs, or revenue cycles.

FCR 80+
CES4.7
NPS 70+
SLA 90+
CSAT 84+

Digital-First Approach to CX

Digital-first thinking means starting every engagement by thinking about how digital can improve the process. Technology can’t fully replace humans, but all quality outsourced customer experience is a mix of tech and people.

Customer experience services outsourcing

Our digital solutions packages include both Robotic Process Automation (RPA) and chatbot support and allow the agents to be more efficient and reduce burnout.

We offer our proprietary Customer Service platform, ConectysOS to clients.

ConectysOS is certified PCI DSS compliant and has API third-party integrations with most CRM products. Our goal is to maintain security, increase collaboration, and deliver timely business insights.

Customer experience services outsourcing
Customer experience services outsourcing
Technology integration is vital.

Whether it’s yours, ours, or a 3rd party – we use the best customer service tools on the market, analyze performance and offer actionable strategy and optimization. With over 16 years of experience building and integrating our services into multiple platforms, our solutions prize responsiveness, and efficiency.

Virtual Assistant

Need great CX support but on a smaller scale? Our hugely popular Virtual Assistant live call answering service may be the solution.

It’s perfect for companies who want to have a professional, human, and live switchboard service in multiple languages. Conectys‘ Virtual Assistant is available in over 20 languages, allowing you to choose local, toll-free, or premium-rate numbers in over 50 countries and 4000+ cities on all five continents.

Packages with access to over 10 languages start as low as 89€ per month with one local number included.

Customer experience services outsourcing

Here are some ways we help clients improve their customer experience

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ISP & Telecom

Tech support for customers experiencing multi-device, media, and connectivity issues

Retail & Ecommerce

Customer support for marketplace platforms and applications

Media & Entertainment

Streaming service access/login and billing/payment troubleshooting

IoT

Tech support for security systems, appliances, audio/video thermostats, sensors

Gaming Hardware

PC / Console / VR / Mobile / Streaming platform and component technical support

Gaming Publishers

Player support for PC / Console / VR / Mobile / Streaming / Browser gaming communities and forums

Energy and Utilities

Account access, payment troubleshooting, and new/change-of-service issues

Fintech

Live chat customer support for account registration/security, “wallet” access, payments/transfers/withdrawals, loans, card order/delivery, and app features

Travel/Hospitality

B2B and B2C booking confirmations / cancellations / changes, property-related issues

Medical Device

Manufacture-to-physician, physician-to-patient support

Pharma

Stage 3 clinical trial patient screening

Our compliance and certifications include

customer experience agent

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