Customer Support Services Outsourcing

Award-winning outsourced customer and technical support in 35+ languages
from 12 locations.

Learn more about customer experience

Exceptional customer experience drives successful brands.

Exceptional customer experience is the cornerstone of successful brands. So when it comes time to outsource your contact center, putting thoughtful and caring people at customers’ fingertips is vital. Whether you need a call center team or a series of AI chatbots, Conectys always delivers with exceptional agents empowered by cutting-edge technologies to truly amaze your customers.

Our services

Customer Support Outsourcing

Multilingual customer service solutions that are designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) results that win and retain customers.

Technical Support Outsourcing

Multilingual technical support solutions tailored to support multiple channels across a broad range of technologies and audiences.

Virtual Assistant

Get multilingual human call answering services that meet your availability needs and budget.

Chatbots

Multilingual technical support solutions tailored to support multiple channels across a broad range of technologies and audiences.

Omnichannel capabilities

When your clients have questions or need help, you need to meet them on their terms. That means being available in every conceivable way – not just the picking. To that end, we offer the following omnichannel mediums to respond quickly and successfully to your customers:

  • Voice

  • Email

  • Tickets

  • Chatbots

  • Live Chat

  • Co-browsing

  • SMS

  • Social Media

  • Knowledgebase

Customer Experience Services

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Agents world-wide
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Delivery Centers
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Languages Served

The numbers tell the story

Our agents identify data trends in customer interactions and elevate those to you to help inform decisions around product, marketing, and sales. We co-strategize on hiring new agents with your brand and have the flexibility to scale up or down dependent on busy seasons, growth needs, or revenue cycles.

Our secret isn’t all that complicated – it’s the people.

Our CX agents are carefully selected, meticulously trained (and re-trained), and proudly rewarded for being stewards of your brand.

All these fuel our ability to create exceptional digitally-enabled omnichannel customer experiences and allows our clients to scale at amazing rates.

FCR +80
CES 4.7
NPS 70+
SLA 90+
CSAT 84+
Customer experience services outsourcing

Digital-First Approach to CX

Digital-first thinking means starting every engagement by thinking about how digital can improve the process. Technology can’t fully replace humans, but all quality outsourced customer experience is a mix of tech and people.

We offer our proprietary Customer Service platform, ConectysOS to clients. ConectysOS is certified PCI DSS compliant and has API third-party integrations with most CRM products. Our goal is to maintain security, increase collaboration, and deliver timely business insights.

Our digital solutions packages include both Robotic Process Automation (RPA) and chatbot support and allow the agents to be more efficient and reduce burnout.

Technology integration is vital. Whether it’s yours, ours, or a 3rd party – we use the best customer service tools on the market, analyze performance and offer actionable strategy and optimization. With over 18 years of experience building and integrating our services into multiple platforms, our solutions prize responsiveness, and efficiency.

Customer Experience Services

Here are some ways we help clients improve their customer experience

Tech support for customers experiencing multi-device, media, and connectivity issues

Customer support for marketplace platforms and applications

Streaming service access/login and billing/payment troubleshooting

Tech support for security systems, appliances, audio/video thermostats, sensors

PC / Console / VR / Mobile / Streaming platform and component technical support

Player support for PC / Console / VR / Mobile / Streaming / Browser gaming communities and forums

Account access, payment troubleshooting, and new/change-of-service issues

Live chat customer support for account registration/security, “wallet” access, payments/transfers/withdrawals, loans, card order/delivery, and app features

B2B and B2C booking confirmations / cancellations / changes, property-related issues

Manufacture-to-physician, physician-to-patient support

Stage 3 clinical trial patient screening

CX-Services

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions. 

Global

10+ locations, 35+ languages, WFH agents, and 24/7.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

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We’re able to integrate with:

Here are some questions we usually get about our customer experience services!

Do Conectys do telesales or telemarketing?

No, our contact centers specialize in Inbound Customer Support and Technical Support. The only outbound services we perform are Customer Satisfaction Surveys and Market Research Services.

How does Conectys price?

Our most popular pricing method is per-work unit pricing, with a minimum monthly retainer. A work unit can be a minute or can be a deliverable like a handled chat, email, call, etc. We can also price per productive hour, per FTE (Full Time Equivalent). In general, Conectys will be open and creative when it comes to pricing structures to meet the needs of its clients.

What is the minimum number of agents per contract?

Typically, we require 20+ full-time employees, but each client is treated individually.

What types of software do you support?

The short answer is “lots”! We’re able to integrate with just about any technology out there but here are a few of the most popular:

  • Zendesk
  • Salesforce
  • Client Proprietary systems

What hours of operation can you offer support?

24 x 7 x 365.

Can you support CX re-engineering or reinvention?

Yes, our teams of CX strategists and digital experts can fully assess all the customer journeys relevant to your brand. We provide a full range of CX re-engineering.

How long does it take to implement a CX project?

All of our solutions are tailored to the individual needs of our clients. Therefore, project implementation timelines vary according to the scope, complexity, and scale of each project. Typically we are able to design and implement solutions within 8-12 weeks.

Our Insights into Outsourcing