Customer support services outsourcing
Award-winning outsourced customer and technical support in 35+ languages from 14 locations
Today, almost every industry is so competitive that outstanding customer service is a must if you want to outdo your rivals and mark your presence on the market. If responding to user queries and satisfying their needs isn’t your cup of tea, don’t worry. Benefit from customer service outsourcing and focus on other business aspects that will allow you to take your company to the next level.
Why should you outsource customer experience services?
Customer experience outsourcing is about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in such services is a great way to optimize the operation of the entire enterprise and save precious time that can be devoted to refining your market strategy or developing other business aspects.
Finding a reliable customer experience provider is a silver bullet for improving UX. Professional companies benefit from cutting-edge technology and platforms to communicate with your customers, resolve their doubts and provide 24/7 assistance. Moreover, customer service outsourcing specialists have expertise in the field and are properly trained, which allows them to approach each user individually. All these factors have a crucial impact on the decision-making process and can help you gain a competitive edge over your market rivals.
Conectys CX services
Omnichannel capabilities
When your clients have questions or need help, you need to meet them on their terms. That means being available in every conceivable way – not just the picking. To that end, we offer the following omnichannel mediums to respond quickly and successfully to your customers:
Voice
Chatbots
SMS
Live Chat
Social Media
Tickets
Co-browsing
Knowledgebase
Multilingual
and
multicultural
Turnkey solutions
for
rapid-scale companies
Co-designed
and
custom-built solutions
Digital-first
approach
to everything
flexible partnership
and
Consultative
The numbers tell the story
Our agents identify data trends in customer interactions and elevate those to you to help inform decisions around product, marketing, and sales. We co-strategize on hiring new agents with your brand and have the flexibility to scale up or down dependent on busy seasons, growth needs, or revenue cycles.
Our secret isn’t all that complicated – it’s the people.
Our CX agents are carefully selected, meticulously trained (and re-trained), and proudly rewarded for being stewards of your brand.
All these fuel our ability to create exceptional digitally-enabled omnichannel customer experiences and allow our clients to scale at amazing rates.
Here are some ways we help clients improve their customer experience
ISP & Telecom
Tech support for customers experiencing multi-device, media, and connectivity issues
Retail & e-Commerce
Customer support for marketplace platforms and applications
Media & Entertainment
Streaming service access/login and billing/payment troubleshooting
IoT
Tech support for security systems, appliances, audio/video thermostats, sensors
Gaming Hardware
PC / Console / VR / Mobile / Streaming platform and component technical support
Gaming Publishers
Player support for PC / Console / VR / Mobile / Streaming / Browser gaming communities and forums
Energy & Utilities
Account access, payment troubleshooting, and new/change-of-service issues
Fintech
Live chat customer support for account registration/security, “wallet” access, payments/transfers/withdrawals, loans, card order/delivery, and app features
Travel & Hospitality
B2B and B2C booking confirmations / cancellations / changes, property-related issues
Medical Devices
Manufacture-to-physician, physician-to-patient support
Pharma
Stage 3 clinical trial patient screening
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Conectys integrates with:
CX services FAQ
Some of our Certifications
and Compliances
