Value your customers with our tailored
Customer experience services outsourcing
The rise of customer experience
In the past decade, customer experience (CX) has emerged as the defining feature of brands. The biggest global companies of our current Third/Fourth Industrial Revolution got there on a mix of tremendous customer experience, the right people, and the right tech. That’s our approach at Conectys as well. We have amazing agents who are trained deeply and consistently re-trained, awarded, and engaged for being stewards of your brand. That’s the people.
We have proprietary technology in the form of ConectysOS and Robotic Process Automation (RPA)/chatbot options for customers. That’s the tech. And everything our agents and our technology does helps you to build a high-growth, scalable global brand.
What we do for clients
Some of our offerings include:
Processes
- Self-service
- Phone
- Chat
- Bots
Tactics and strategies
- General customer issues
- Customer complaints
- Return merchandise
- Up-sell
- Cross-sell
- Brand advocacy
We offer a holistic, integrated approach – and our agents become stewards of your brand. In our ideal partnerships, our agents notice trends and data in customer interactions, and elevate those to you to help inform decisions around product, marketing, and sales.
Enable customer communication
Customer Delight | Cost Optimization | Global Expansion | Seasonality Mgmt.
Tenured, customer-centric teams, 15+ years experience
Global coverage, 35+ Languages
Scalable up to 24/7
Flexible to seasonal demand
Low-cost
Award-winning mix of People, Processes & Technology
Omni-channel
Free of Charge Call Center Platform (ConectysOS)
Reduce customer effort and build stronger connections
At Conectys, we make things easier for your customers while reducing your costs.
Get access to the latest contact center technology to bridge the gap between your brand and clients. Yours, ours, or a 3rd party – we use the best technical support tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.
Virtual Assistant is our hugely popular live call answering service
It is the perfect solution for companies of all sizes who want to have a professional human, live switchboard service in multiple languages
Conectys‘ Virtual Assistant is available in over 20 languages. You can choose local, toll free or premium rate numbers in over 50 countries and 4000+ cities on all five continents. Optionally, we can also activate fax functionality on your numbers, allowing you to receive directly to your email.
Packages with access to over 10 languages start as low as 89€ with one local number included.
Customer experience services outsourcing
High Quality – Certified
Clients benefit from certified and innovative outsourced technical support solutions:
ITIL Foundation Certification
ISO 9001:2015 certified processes, providing a robust Quality Management System at all stages of the partnership
COPC CX aligned, for outcome centered performance management
Award-Winning: 10x awards in the past 6 years
The right technologies
Get access to the latest customer service technology to bridge the gap between your brand and clients.
Yours, ours or a 3rd party’s – we use the best customer service tools on the market, analyze their performance and offer actionable advice on how to optimize your setup.
The secret of our flexibility lies in over 16 years of experience building and integrating our services into multiple platforms. When responsiveness and efficiency are key, we are the partner you need.
We’re here to help your business blast off!
Through Creative Ideas, Innovation & Sheer Determination
