Customer support services outsourcing

Award-winning outsourced customer and technical support in 35+ languages from 14 locations

Today, almost every industry is so competitive that outstanding customer service is a must if you want to outdo your rivals and mark your presence on the market. If responding to user queries and satisfying their needs isn’t your cup of tea, don’t worry. Benefit from customer service outsourcing and focus on other business aspects that will allow you to take your company to the next level.

Why should you outsource customer experience services?

Customer experience outsourcing is about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in such services is a great way to optimize the operation of the entire enterprise and save precious time that can be devoted to refining your market strategy or developing other business aspects.

Finding a reliable customer experience provider is a silver bullet for improving UX. Professional companies benefit from cutting-edge technology and platforms to communicate with your customers, resolve their doubts and provide 24/7 assistance. Moreover, customer service outsourcing specialists have expertise in the field and are properly trained, which allows them to approach each user individually. All these factors have a crucial impact on the decision-making process and can help you gain a competitive edge over your market rivals.

Conectys CX services

Customer support outsourcing
Multilingual customer service solutions that are designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) results that win and retain customers.
Technical support outsourcing
Multilingual technical support solutions tailored to support multiple channels across a broad range of technologies and audiences.
Virtual assistant
Get multilingual human call answering services that meet your availability needs and budget.
At Conectys, we partner with Google’s Dialogflow CX, UiPath, and the Microsoft bot framework. Our chatbots are designed to engage with your end-users and are multi-faceted, including ES documentation.

Omnichannel capabilities

When your clients have questions or need help, you need to meet them on their terms. That means being available in every conceivable way – not just the picking. To that end, we offer the following omnichannel mediums to respond quickly and successfully to your customers:





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