24/7 answering service Definition

A 24/7 answering service means you can be open to your customers all day.

What is a 24/7 answering service?

Your customers search the Internet for the products and services you provide at all hours. Staffing your own call center, or even a single receptionist, around the clock can be very expensive.

People have many reasons for shopping at odd hours. Maybe they have an urgent need for the goods or services you sell. Maybe they’re in another time zone, and it’s regular business hours for them. Maybe they’re busy and have many responsibilities preventing them from calling you between 8 a.m. and 5 p.m.

How a 24/7 answering service delights customers

In the modern business ecosystem, customers expect 24/7 service. Many people, especially younger consumers, simply won’t leave a voicemail. They won’t wait for you to show up to work in the morning to get back to them. Instead, they’ll move on to your next competitor.

The good news with a 24/7 answering service is that if one location has a service interruption, Conectys’ system remains in place. That’s how we know your 24-hour answering service won’t be knocked out by a single event—whether it’s a holiday or a winter storm.

The overall goal of a 24/7 answering service is to give you a full-time, omnichannel presence with customers, which ideally will benefit support, sales, returns, up-sells, cross-sells, and marketing and product decisions.