What is Technical Support?
Technical Support is a component of customer experience that involves assisting, such as quick and efficient resolutions to the buyers’ concerns, questions, and issues related to your products and services. It can be done through different channels such as phone, email, chat, virtual assistance or self-help resources.
- Technical Support can involve:
- answering technical questions,
- troubleshooting software or hardware problems,
- resolving network issues,
- Provide technical guidance.
Quality of Technical Support vs tangible benefits
Technical Support aims to improve customer satisfaction and loyalty to boost brand reputation and commitment. You can achieve that by offering relevant, comprehensive, seamless, and multilingual assistance throughout the entire collaboration, starting from the first interaction. You can enhance customer satisfaction even further with AI-driven hyper-personalisation and digital solutions, like chatbots or RPA.