White papers, case studies, infographics & more…

We’re sharing some of our Outcomes and Insights in the outsourcing industry

Resources

WHITE PAPERS

How to use CX, contact centers, and back-of-house automation to grow your business in 2022

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A Guide to Customer Experience for Retail

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How much time and money you can save with chatbots

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A guide on how to deal with regulations on content moderation

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Customer Experience for
Financial Services

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How to Rapid Scale Hiring

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Right-shoring vs. Offshoring: A guide to the benefits of each approach

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The hospitality industry is
about to surge back

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A guide to RPA as a
cost efficiency approach

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How to identify true expertise

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A guide on when to return employees to physical work locations

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A How-to-Guide to Content Moderation in 2021

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Building a Contact Center in 2021

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A Guide to the Contact Center of the Future

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The Rise of Chatbots and What it Means for CX

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Robotic Process Automation (RPA)

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Corona Virus Pandemic: How to Translate to Work-from-Home and Maintain Business Continuity

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Business Continuity in 2020

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The Pillars of Global Collaboration

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How Should Customer Support Interact with Sales, Product and Marketing Teams

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How to Deal with Conflict and Disruption in Global Teams

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The 10 Necessities of a Moderation
Outsourcing Partner

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The BPO Provider Selection Workbook

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Expanding to
Europe

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Davao vs. Manila – The New Outsourcing Destination

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5 Steps to Work From Home Success

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APAC Global Expansion Guide

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CASE STUDIES

Innovative global KYC solution provider improves efficiency & customer satisfaction

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Global provider of broadband and entertainment systems consolidates CX

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Global manufacturer of innovative gaming devices clears backlog & improves customer experience

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Global manufacturer of GPU & SoC units for mobile gaming redesigns CRM & improves CSAT

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World travel specialist achieves brand trust and scale through multilingual moderation

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The New Outsourcing Ecosystem

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Scaling a Global Brand

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INFOGRAPHICS

Onboarding New Clients

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Growing Together

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VIDEOS

Robotic Process Automation

Or RPA, is a big wave in business right now. It’s essentially the process of automating small, repetitive tasks to gain more productivity and marginal revenue. In this video, we explain how Conectys internally uses RPA to quickly hire hundreds of agents for our clients. Plus: the bot is pretty cool-looking.

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