Resources

We’re sharing some of our

Outcomes and Insights in the
outsourcing industry

White papers

How to identify true expertise

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A guide on when to return employees to physical work locations

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A How-to-Guide to Content Moderation in 2021

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Building a Contact Center in 2021

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A Guide to the Contact Center of the Future

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The Rise of Chatbots and What it Means for CX

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Robotic Process Automation (RPA)

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Corona Virus Pandemic: How to Translate to Work-from-Home and Maintain Business Continuity

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Business Continuity in 2020

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The Pillars of Global Collaboration

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How Should Customer Support Interact with Sales, Product and Marketing Teams

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How to Deal with Conflict and Disruption in Global Teams

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The 10 Necessities of a Moderation
Outsourcing Partner

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The BPO Provider Selection Workbook

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Expanding to
Europe

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Davao vs. Manila – The New Outsourcing Destination

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5 Steps to Work From Home Success

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APAC Global Expansion Guide

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Case studies

Innovative global KYC solution provider improves efficiency & customer satisfaction

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Global provider of broadband and entertainment systems consolidates CX

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Global manufacturer of innovative gaming devices clears backlog & improves customer experience

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Global manufacturer of GPU & SoC units for mobile gaming redesigns CRM & improves CSAT

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World travel specialist achieves brand trust and scale through multilingual moderation

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The New
Outsourcing
Ecosystem

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Infographics

Onboarding New Clients

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Growing Together

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conectys outcomes and insights in the outsourcing industry

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