In today’s world, when consumer expectations go beyond great products, attractive prices, and compelling advertising, an exceptional CUSTOMER EXPERIENCE can make all the difference. It may be a determining factor influencing buyers’ decisions to repeat future purchases, become loyal advocates, and recommend products or services to others.
Our report provides insights into maintaining a competitive edge through enhancing the most critical aspects of business operations – technology and management strategies to unlock the more significant impact of Customer Experience.
It explores strong trends with tremendous potential while explaining how a well-crafted, efficiently managed, technologically enhanced, and regularly modernised
CX initiative can help shape consumers’ views of a company or brand across different markets, channels, and touchpoints while nurturing long-term relationships and driving sustainable business growth.
Conectys has created this document with the contribution of internationally recognised CX thought leaders and influencers, bringing fresh air into Customer Experience excellence.
- Anna Noakes Schulze
Head of Community Experience at TheNTWK and a founding member of the Women in CX community
- Annette Franz
CCXP, founder and CEO of CX Journey Inc. and an official member of the Forbes Coaches Council
- Jeff Sheehan
Customer Experience Management Advisor and Customer Service Consultant
- Larry Leung
Customer Experience Strategist, Principal and Chief Experience Officer at Transformidy, having a Canadian Leadership role at CXPA
- Michelle Spaul
Customer Experience Consultant, supporting businesses to grow by harnessing the power of CX Management
- Vaishali Dialani
Emerging Leader by CXPA in the Middle East and Senior CX Strategist at Konabos