In some cases, transitioning into a new BPO provider for CX services is inevitable. There are several reasons why an organisation may decide to make such a change. Common triggers for transitioning to a new BPO vendor include, for instance, poor service delivery, weak collaboration, support with strategic growth, and a desire to achieve better value for accessing new technologies.
This white paper provides a comprehensive guide to navigating the transition process from start to finish, including determining when a change may be mandatory, practical evaluation of the BPO partners, and identification of the potential obstacles.
The document also outlines best practices for mitigating risks and ensuring a successful transition, whatever the reason for the change.
In conclusion, it also examines the short- and long-term benefits of strengthening your vendor strategy and building a healthy portfolio.