Are Wellness and Resilience vital for Trust & Safety?
There is substantial empirical evidence that job stress affects physical and mental health and, as a result, worsens workplace dynamics, affecting service quality. In content moderation, wellness and resilience are crucial in securing safety for all, as every interaction with content has the potential to affect, deter, or incentivize your employees to become stronger and better equipped to succeed.
To create safe and helpful online communities that protect your customers and your brand, you must protect your moderators.
Read our new whitepaper to know, how Conectys developed it’s own Wellness and Resilience Program to secure employees from external stress factors.