Find out what is the best CX Outsourcing Strategy for Your Company: Single or Multi-Sourcing?
BPO (Business Process Outsourcing) was conceptualized back in the 1950s, came to fruition in the 1990s and by the 2000s was a universal component of corporate strategy. The multi-sourcing model appealed to large corporations with global reaching, complex Customer Experience (CX), and Trust and Safety (T&S) operations. However, it increasingly became the norm, and today companies large and compact, allocate 3-5, sometimes up to 10 vendors to each project. Do companies make decisions according to their specific needs, the benefits, and the pitfalls of each model, or do they follow the trend?