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Call Centers: Use these Tips to Better Manage Multi-Generational Teams
It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when “…”
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5 Signs your High-Touch Brand is Out of Alignment
If you run a high touch brand that must be in close communication with a customer before, during, and after the sales process, you understand the challenges that come along “…”
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4 Problems the Gaming Industry Faces – and How to Fix Them
There’s no question the gaming industry is huge But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the “…”
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3 Questions Every CEO Should Ask About Customer Satisfaction
As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your team “…”
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Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been “…”
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Is Company Knowledge or Cultural Affinity more Valuable to Customer Service?
We all know that customer service within any industry is important and an undeniable part of the entire customer experience. But it’s not just something you should work on out “…”
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Trust is the Secret to a Winning Outsourcing Relationship: Here’s How to Find it
It’s no secret that CEOs often have a hard time handing over parts of their business to others, including third-party providers – and we completely understand. Especially if you founded “…”
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3 Reasons to Expand to Europe
Expansion, be it regional or international, comes naturally when your business is successful From crafting a superior product or service that fills an existing need (or creates a new one), “…”
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7 Outsourcing Predictions for 2019: Part II
If you read our previous post in which we shared our predictions for outsourcing trends in 2019, you might be wondering what else we’ll see in the industry in the “…”
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7 Outsourcing Predictions for 2019: Part I
Have you and your business been benefiting from business process outsourcing (BPO) for a while now? If so, you might wonder what the next year will bring in terms of “…”
