Your company is always looking to achieve business outcomes and grow.
This is usually why BPO partners are brought in, to help streamline your processes, support your vision, and enable you to focus on your strengths. But do you have the best company structure for this? Oftentimes, problems can arise when a company isn’t set up internally for success when they engage in a BPO partnership. Here are the key people and departments we’ve found contribute to an ideal engagement, so you can see how to create a dream team within your walls to support our work together.
A Visionary CEO
Savvy CEOs typically are concerned about the costs, security, and speed of outsourcing offerings. But savvy, visionary CEOs also see the longer-term picture of how working with a BPO partner can set them up for growth they wouldn’t be able to achieve on their own. If you’re a visionary CEO, you’ll work well with a BPO partner. Your role in engagement is to remain the expert and leader of your business and help us understand how we can best support your vision.
A Strategic Support Operations Manager
Many of our most rewarding client relationships involve a strong working relationship with the client’s support operations manager. If this is you, you’re relentless about the quality and security of your company. We understand your goals and needs and are here to help take some of the work off your plate while keeping you in the driver’s seat.
We’ll deliver technical support, customer support, content moderation and more, depending on your specific needs. The best partnerships are the ones built on honest and clear communication between our team and you, so starting out this way helps us get off on the right foot.
A High-Functioning Vendor Management Team
While we tend to work most closely with our client’s CEOs and support operations managers, we’d be remiss if we didn’t acknowledge the key role vendor management teams play. These departments are immensely helpful in shaping contracts, working with us to plan initiatives, conducting audits and weighing in on risk management.
We love when vendor management teams are involved from the start and stay involved throughout the lifetime of our work together. Your expertise adds a great deal of value.
Customer Experience Managers
It’s pretty universally agreed that we’re in an era in which customer experience trumps everything else. Companies must excel in this area, or they won’t last long. If you’re outsourcing your technical support or customer support, we’re dedicated to not only maintaining the customer experience you’ve worked so hard to establish, but also to elevate it further. But we can only do this if we have open lines of communication with your customer experience managers, and are in sync with how we plan to work together.
While every engagement varies, this is who should most often be involved in our partnership from your internal team in order to achieve success. Let us know if you have any questions, or would like to learn more about how we can work together to conquer your goals.