Call Center Outsourcing Services Philippines
Scale effectively & reduce costs with our 24/7, omnichannel, and accent-free customer service and technical support
PHILIPPINES OUTSOURCING IN THE Philippines
One of the vital aspects of outsourcing is finding opportunities to expand, save and increase customer loyalty. The outsourcing sector in the Philippines has been burning up location rankings thanks to the country’s industry-oriented national policy and investment programs.
Unparalleled 24/7, accent-free call center services
Customer-centric approach
Up to 60% cost reduction compared to onshore service delivery
Highly scalable for seasonal impact as well as hyper growth
Top-tier Business Continuity Technology (real-time failover)
Omni-channel outsourced call center support (voice, email, web, chat, social, SMS)
Over 900 seats in Davao and Iloilo, cities with incredible business potential and infrastructure
Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge
PCI DSS and ISO 9001:2015 compliant
INBOUND CALL CENTER SERVICES
With delivery centers in Davao and Iloilo, 900 seats, and over 17 years of experience in call center outsourcing for global brands, Conectys brings you more than a simple cost reduction. Our Philippines call centers are uniquely adapted to support large-scale outsourcing partnerships and project rollouts. With a blend of proven outsourcing expertise, service automation, and highly skilled, culturally compatible talent you will turn your customers into brand advocates.
Customer Service
in the Philippines
Get award-winning multilingual customer service solutions designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR) results that win and retain customers.
Tenured, Customer-Centric Teams
Omni-channel (voice, email, web, chat, social, SMS)
Low Cost, Flexible Delivery Models
Real-Time Reporting, Full Transparency
Turn-Key Solutions
Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge
Technical Support
in the Philippines
Get award-winning multilingual technical support solutions that offer the right expertise where you need it and are tailored to support multiple channels in a broad range of technologies and audiences.
24/7/365 availability
ITIL, ISO 9001:2015 and COPC CX compliant
Low cost, flexible delivery models
Pay-As-You-Go
1-3 level technical support
Pre-trained agents for client-specific technical support issues
Managed Services Pre – and After – Sales technical support
System and Account Management
FEATURED CLIENTS
More details?
Check us out on:
Our Certifications:
We’re able to integrate with:
Our Insights into Outsourcing
How Digital Technology Is Employed In Managing The Customer Experience?
You’ll probably agree that the development of technology has been so impressive over the last few years that it has drastically changed our reality. Although constant innovations equal lots of modifications, these adjustments usually help to change the [...]
What Is the Connection Between Digital Transformation and Customer Experience?
We live in a time when almost every industry is so competitive that companies have to fight for customers. In order to stay on the cutting edge, it’s crucial to undergo digital transformation and tailor your business activities [...]
What Tool Provides Feedback on the Customer’s Patient’s Experience? 4 Examples
In the past, when talking about customer experience, we would think mainly about buyers, guests, or consumers. However, now times have changed and outstanding quality of service becomes vital in virtually every market sector. The situation is no [...]
How to Measure Customer Experience? 10 Metrics
As a company owner, you probably know that a satisfied customer is willing to buy more and return to your store or institution in the future. This translates into increased profits, better brand recognition, and greater loyalty. How [...]
Talk to an Expert
At Conectys, we make it our mission to help you achieve global success through our call center in the Philippines. We know how important it is to work with a reliable, transparent outsourcing partner who understands your goals and is always two steps ahead in industry innovation.
To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form.
