Call Center Outsourcing Services Philippines

Scale effectively & reduce costs with our 24/7, omnichannel, and accent-free customer service and technical support

OUTSOURCING IN THE Philippines

One of the vital aspects of outsourcing is finding opportunities to expand, save and increase customer loyalty. The outsourcing sector in the Philippines has been burning up location rankings thanks to the country’s industry-oriented national policy and investment programs.

Advantages include:
  • Unparalleled 24/7, accent-free call center services

  • Customer-centric approach

  • Up to 60% cost reduction compared to onshore service delivery

  • Highly scalable for seasonal impact as well as hyper growth

  • Top-tier Business Continuity Technology (real-time failover)

  • Omni-channel outsourced call-center support (voice, email, web, chat, social, SMS)
  • Over 900 seats in Davao and Iloilo, cities with incredible business potential and infrastructure

  • Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge

  • PCI DSS and ISO 9001:2015 compliant

Customer service outsourcing Philippines

Inbound call center services in the Philippines

With delivery centers in Davao and Iloilo, 900 seats, and over 18 years of experience in call center outsourcing for global brands, Conectys brings you more than a simple cost reduction. Our Philippines call centers are uniquely adapted to support large-scale outsourcing partnerships and project rollouts. With a blend of proven outsourcing expertise, service automation, and highly skilled, culturally compatible talent you will turn your customers into brand advocates.

Call Center Outsourcing Services Philippines

Get award-winning multilingual customer service solutions designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR) results that win and retain customers.

  • Tenured, Customer-Centric Teams

  • Omni-channel (voice, email, web, chat, social, SMS)

  • Low Cost, Flexible Delivery Models

  • Real-Time Reporting, Full Transparency

  • Turn-Key Solutions

  • Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge

Technical Support Outsourcing in the Philippines

Get award-winning multilingual technical support solutions that offer the right expertise where you need it and are tailored to support multiple channels in a broad range of technologies and audiences.

  • 24/7/365 availability

  • ITIL, ISO 9001:2015 and COPC CX compliant

  • Low cost, flexible delivery models

  • Pay-As-You-Go

  • 1-3 level technical support

  • Pre-trained agents for client-specific technical support issues

  • Managed Services Pre – and After – Sales technical support

  • System and Account Management

Let’s talk solutions!

24/7/365 Availability!

Do you need contact center services between 9AM and 5PM on weekdays, in all languages? Or perhaps on particular days and in select languages. What about all the way up to 24/7 in any language combination available? We have just the solution you need, when you need it.

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Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Talk to a Sales expert

At Conectys, we make it our mission to help you achieve global success through our call center in the Philippines. We know how important it is to work with a reliable, transparent outsourcing partner who understands your goals and is always two steps ahead in industry innovation.

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form.