PHILIPPINES CALL CENTER SERVICES
Scale effectively & reduce costs with our 24/7, omnichannel, and accent-free customer service and technical support
PHILIPPINES OUTSOURCING
One of the vital aspects of outsourcing is finding opportunities to expand, save and increase customer loyalty. The outsourcing sector in the Philippines has been burning up location rankings thanks to the country’s industry-oriented national policy and investment programs.
Unparalleled 24/7, accent-free call center services
Customer-centric approach
Up to 60% cost reduction compared to onshore service delivery
Highly scalable for seasonal impact as well as hyper growth
Top-tier Business Continuity Technology (real-time failover)
Omni-channel outsourced call center support (voice, email, web, chat, social, SMS)
Over 900 seats in Davao and Iloilo, cities with incredible business potential and infrastructure
Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge
PCI DSS and ISO 9001:2015 compliant
INBOUND CALL CENTER SERVICES
With delivery centers in Davao and Iloilo, 900 seats, and over 17 years of experience in call center outsourcing for global brands, Conectys brings you more than a simple cost reduction. Our Philippines call centers are uniquely adapted to support large-scale outsourcing partnerships and project rollouts. With a blend of proven outsourcing expertise, service automation, and highly-skilled, culturally compatible talent you will turn your customers into brand advocates.
Customer Service
Get award-winning multilingual customer service solutions designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR) results that win and retain customers.
Tenured, Customer-Centric Teams
Omni-channel (voice, email, web, chat, social, SMS)
Low Cost, Flexible Delivery Models
Real-Time Reporting, Full Transparency
Turn-Key Solutions
Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge
Technical Support
Get award-winning multilingual technical support solutions that offer the right expertise where you need it and are tailored to support multiple channels in a broad range of technologies and audiences.
24/7/365 availability
ITIL, ISO 9001:2015 and COPC CX compliant
Low cost, flexible delivery models
Pay-As-You-Go
1-3 level technical support
Pre-trained agents for client-specific technical support issues
Managed Services Pre – and After – Sales technical support
System and Account Management
FEATURED CLIENTS
Our Insights into Outsourcing
What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This is where you’re going to see a huge adoption of tools and tech in the hospitality industry in the next 3-5 [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a topic very much on people’s minds these days as vaccinations begin to scale up in certain parts of the world. One [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast with an episode entitled “How Conectys kept the office fun during the lockdown.” We did, and we’re proud of that -- [...]
Talk to an Expert
At Conectys, we make it our mission to help you achieve global success through our call center in the Philippines. We know how important it is to work with a reliable, transparent outsourcing partner who understands your goals and is always two steps ahead in industry innovation.
To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form.
