PHILIPPINES CALL CENTER SERVICES

Scale effectively & reduce costs with our 24/7, omnichannel, and accent-free customer service and technical support

PHILIPPINES OUTSOURCING

One of the vital aspects of outsourcing is finding opportunities to expand, save and increase customer loyalty. The outsourcing sector in the Philippines has been burning up location rankings thanks to the country’s industry-oriented national policy and investment programs.

Advantages include:
  • Unparalleled 24/7, accent-free call center services

  • Customer-centric approach

  • Up to 60% cost reduction compared to onshore service delivery

  • Highly scalable for seasonal impact as well as hyper growth

  • Top-tier Business Continuity Technology (real-time failover)

  • Omni-channel outsourced call center support (voice, email, web, chat, social, SMS)

  • Over 900 seats in Davao and Iloilo, cities with incredible business potential and infrastructure

  • Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge

  • PCI DSS and ISO 9001:2015 compliant

PHILIPPINES CALL CENTER SERVICES

INBOUND CALL CENTER SERVICES

With delivery centers in Davao and Iloilo, 900 seats, and over 17 years of experience in call center outsourcing for global brands, Conectys brings you more than a simple cost reduction. Our Philippines call centers are uniquely adapted to support large-scale outsourcing partnerships and project rollouts. With a blend of proven outsourcing expertise, service automation, and highly-skilled, culturally compatible talent you will turn your customers into brand advocates.

Customer Service

Get award-winning multilingual customer service solutions designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR) results that win and retain customers.

  • Tenured, Customer-Centric Teams

  • Omni-channel (voice, email, web, chat, social, SMS)

  • Low Cost, Flexible Delivery Models

  • Real-Time Reporting, Full Transparency

  • Turn-Key Solutions

  • Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge

Technical Support

Get award-winning multilingual technical support solutions that offer the right expertise where you need it and are tailored to support multiple channels in a broad range of technologies and audiences.

  • 24/7/365 availability

  • ITIL, ISO 9001:2015 and COPC CX compliant

  • Low cost, flexible delivery models

  • Pay-As-You-Go

  • 1-3 level technical support

  • Pre-trained agents for client-specific technical support issues

  • Managed Services Pre – and After – Sales technical support

  • System and Account Management

Conectys Philippines- Landing Page

FEATURED CLIENTS

PHILIPPINES CALL CENTER SERVICES Featured client
PHILIPPINES CALL CENTER SERVICES Featured client
PHILIPPINES CALL CENTER SERVICES Featured client

Our Insights into Outsourcing

Talk to an Expert

At Conectys, we make it our mission to help you achieve global success through our call center in the Philippines. We know how important it is to work with a reliable, transparent outsourcing partner who understands your goals and is always two steps ahead in industry innovation.

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form.