Social Media Content Moderation Outsourcing
Keeping your community safeengaged
Safety and speed in content moderation
Above anything else, social media companies are some of our biggest, longest-running, most-consistent clients.
They come to us predominantly for user-generated content moderation. We can moderate from 10 global locations (including the Philippines, Turkey, Poland, and Portugal), in 35+ languages, 24/7. We moderate video, audio, text, image, forums, reviews, and more. We also have a strong dedication to moderator mental health and continued training, which are elements that clients increasingly want to see.
When working with social brands, we aim to keep their end-users both secure (safe) and feeling the community is quick and responsive (engaged). We never want to sacrifice speed for safety, or security for speed, or vice versa. We work to achieve both consistently.
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”
“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”
Flexibility: Keep your users (and moderators) safe, but don’t slow down your platform. Users expect to see their posts immediately, but also want a community that feels welcoming. We make sure both exist simultaneously. Plus: we can easily scale up and down with agents; we’re used to it because of seasonal businesses. If you find your platform having a lot more to moderate, we can flexibly scale up.
Strategy: We see what’s happening across the platform, and you see whatever we see. We regularly advise social clients on every SLA and KPI imaginable, custom and standard, and those discussions often inform product tweaks.
Collaboration: We become part of your team, and we develop solutions based on your unique set of goals and challenges. When we solve a problem, we do it by building the solution from the bottom to the top – in collaboration with our clients.
The “Goldilocks” Formula: We are large enough to be a safe choice, but nimble enough to be entrepreneurial – and you always have access to our top decision-makers as well.
How we make your platform loved by all users
Video, audio, image and text moderation
User satisfaction
Technical support
A digital-first mindset
Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:
Proprietary (and free to clients) CRM, ConectysOS
Robotic Process Automation (RPA) tools
Chatbots
Best practice and process consulting
Numbers our clients celebrate
Numbers our employees celebrate
Our Growth
Over 3,000 employees
12 locations (+WFH)
10 countries
Founded in 2004
35 Languages
24/7 Support
Our Certifications
ISO 9001:2015 certified
PCI (Payment Card Industry) compliant
GDPR compliant
COPC OSP compliant
ISO 37500 outsourcing framework
ITIL compliant
Additional resources for social media companies
Our Insights into Outsourcing
Hyper-personalisation-the Key to providing hyper-excellent customer experience
Hyper-personalised Customer Support allows you to create uniquely customised customer experiences tailored to specific needs and preferences. In this process, a wide range of specific data about each individual buyer is used to deliver changes that are uniquely [...]
Right-shoring vs. Offshoring, and thinking about cost
A guide to outsourcing models by location: which one is your perfect fit? Companies usually start an adventure with outsourcing when seeking additional efficiencies, planning to increase competitiveness, or growing business abroad without taking significant investments in their [...]
The elements that create a remarkable customer experience
A remarkable customer experience is the cornerstone of successful brands. It is all about utilizing a third-party service provider to manage communication and interactions between the company and customers. Investing in it is a great way to optimize [...]
The influence of company culture on customer experience
A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as part of its public image. A company is more likely [...]