Outsourced Gaming Industry Customer Experience and Technical Support
Helping companies create the player experience their games deserve
A better gaming experience starts with a mixture of tech and team
With gaming clients, we focus on player experience and game moderation. Both are maximized when we combine technology with human touch. Gamers want a fast-moving, exciting experience – but they also want to feel safe on the platform. And if something does go wrong, they want quick resolution and the ability to contact someone if need be. We provide all that, and in the process, your brand is both protected and excels at a time when the gaming industry is one of the hottest on the planet.
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.”
“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.”
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.”
Our approach to gaming clients
Strategy: We don’t want you to hire an order-taker. You deserve a partner. Metric-wise, we utilize Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys with our gaming clients, which help measure player impressions and track whether they are happy with the company and game. This also produces highly actionable insight that can boost customer service, tech support, and game development as well.
Gaming Expertise: As the industry moves towards “the metaverse,” a technically-complex approach to our future interaction with games, we’re here to moderate that world and help players interact with it?
Collaboration: We become part of your team, and we develop solutions based on your unique set of goals and challenges. When we solve a problem, we do it by building the solution from the bottom to the top – in collaboration with our clients.
Flexibility: The game needs to unfold in real-time and be exciting. It cannot be slowed down for everything. The inherent yin-yang of gaming moderation is speed vs. Security. Players’ participation also increases with (some) predictable seasonality. Our player experience team plans for those periods and is ready for those surprises!
The “Goldilocks” Formula: We are large enough to be a safe choice but nimble enough to be entrepreneurial – and you always have access to our top decision-makers as well.
Helping gaming clients improve player experience
Forum and gaming video, audio, image, and text moderation
Player satisfaction
Player technical support
We’ve worked with some of the biggest gaming companies in the world in the past decade (both hardware and software). Part of our 30% headcount growth during COVID came because our gaming clients were seeing amazing gaming experience and increased financials, and needed more coverage.
If this sounds interesting, and you’d like to talk more about gaming moderation, let’s talk!
Numbers our clients celebrate
Numbers our employees celebrate
Why Conectys?
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Our Insights into Outsourcing
The influence of company culture on customer experience
A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as part of its public image. A company is more likely [...]
Text-based customer support VS phone-based
Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]
Why startups prefer customer support outsourcing
Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It has a major role when it comes to the success of startups and is a big stepping stone for some big [...]
What is Customer Experience Management (CXM)?
Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and affection. CXM comprises of processes like customer communication [...]