E-Commerce and Online Retail Outsourced Customer Experience and Technical Support

Revolutionizing e-commerce and retail customer experience

E-Commerce and Online Retail Outsourcing

You’re building the future. We’ll handle the present.

The world is dramatically changed by the global pandemic – consumer behavior is no exception. Online traffic jumped an average of 125% on top retail sites during 2020. Those gains are not likely to fade and seasonality is no longer the only major scale challenge for e-commerce.

As the technology behind e-commerce continues to get better, and brands continue to deploy it well, tech is no longer a differentiator. At this point, it’s about service, customer interaction, pricing, and delivery. We help you successfully scale and manage the service and customer interaction so that you can focus on other areas. Check out all the benefits of e-commerce outsourcing!

Featured clients

Wizz Air
Suunto

Our approach
to e-commerce & retail clients

Collaboration: We become part of your team, and we develop solutions based on your unique set of goals and challenges. When we solve a problem, we do it by building the solution from the bottom to the top – in collaboration with our clients.

Strategy: We don’t want you to hire an order-taker. You deserve a partner. We measure all forms of customer interactions and meticulously track their happiness with the company and product. This produces highly actionable insight that can boost customer service, support, and product development as well.

Flexibility: Scale up and scale down agent work depending on seasonal demand and other needs.

E-Commerce Expertise: We’ve been working with e-commerce & retail brands for years, and have increased our coverage (languages, hours, days of the week, and more) on all engagements. We co-created new approaches to customer requests with our e-commerce & retail clients.

The “Goldilocks” Formula: We are large enough to be a safe choice but nimble enough to be entrepreneurial – and you always have access to our top decision-makers as well.

Helping e-commerce and retail companies create exceptional customer experiences

If this sounds interesting, and you’d like to talk more about e-commerce & retail customer experience and moderation, let’s talk!

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A digital-first mindset

Conectys takes a digital-first approach to every client engagement. While we start every solution build with technology at the forefront, we don’t believe that digital tools can completely replace other experiences. Rather, digital can support and enhance player experience (through speed and accuracy) and unburden live agents working on your team. We also believe a digital-first mindset is crucial to help our clients scale at lower cost. Some of the tools we deploy include:

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Numbers our clients celebrate

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NPS
0%
Overall CSAT
0%
First Contact Resolution

Numbers our employees celebrate

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Employee NPS
0%
Percentage Continuously Trained
0%
Internal Promotion Percentage

We’re able to integrate with:

Some of our Certifications
and Compliances

gdpr
gsa
pci_dss
copc
iso_2015
testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Additional resources for e-commerce and retail companies

e-commerce outsourcing

Talk to one of our sales representatives!

To find out more information about Conectys, or if you want to discuss your project in more detail, simply fill in the form below.

Alternatively, you can contact us via email.

Our Insights into Outsourcing

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