E-Commerce and Online Retail Outsourced Customer Experience and Technical Support
Revolutionizing e-commerce and retail customer experience
You’re building the future. We’ll handle the present.
The world is dramatically changed by the global pandemic – consumer behavior is no exception. Online traffic jumped an average of 125% on top retail sites during 2020. Those gains are not likely to fade and seasonality is no longer the only major scale challenge for e-commerce.
As the technology behind e-commerce continues to get better, and brands continue to deploy it well, tech is no longer a differentiator. At this point, it’s about service, customer interaction, pricing, and delivery. We help you successfully scale and manage the service and customer interaction so that you can focus on other areas. Check out all the benefits of e-commerce outsourcing!
to e-commerce & retail clients
Collaboration: We become part of your team, and we develop solutions based on your unique set of goals and challenges. When we solve a problem, we do it by building the solution from the bottom to the top – in collaboration with our clients.
Strategy: We don’t want you to hire an order-taker. You deserve a partner. We measure all forms of customer interactions and meticulously track their happiness with the company and product. This produces highly actionable insight that can boost customer service, support, and product development as well.
Flexibility: Scale up and scale down agent work depending on seasonal demand and other needs.
E-Commerce Expertise: We’ve been working with e-commerce & retail brands for years, and have increased our coverage (languages, hours, days of the week, and more) on all engagements. We co-created new approaches to customer requests with our e-commerce & retail clients.
The “Goldilocks” Formula: We are large enough to be a safe choice but nimble enough to be entrepreneurial – and you always have access to our top decision-makers as well.