Customer Experience (CX) Automation

Automated customer experience solutions including, solution design/consulting, customer voyage mapping, custom chatbots, and self-service to accelerate your growth and delight your end-users.

About our customer experience automation solutions

We believe in a mix of tech and humans; tech helps scale the customer experience effort, and humans deliver for other humans who have concerns and need a high-touch approach. Our automation solutions include:

  • Customer Journey Mapping – for a tailored design to fit your customers’ and teams’ unique needs.
  • Voice – reroute to chatbots, automated call-back strategies, and intelligent IVRs
  • Email/Trouble Tickets – automated issue identification and response suggestions for agent review and use
  • Chat – conversational and AI chatbots for self-service and agent-assisted solutions
  • Forums and Communities – automated high-engagement post identification for ticket and/or follow-up action
  • Insights – real-time SLA monitoring, reporting, and notification
  • Knowledge Base – new topics are automatically added to the knowledge base when bot/agents encounter previously unaddressed issues
  • Queue Management – identification, triage, and deployment of appropriate agents/teams to corresponding topics and needs

CX automation impact on clients

  • Redesigned customer voyage
  • Increased speed and accuracy of responses
  • Easy absorption of volume fluctuation
  • Rapid scale
  • Cost avoidance
  • Improved regulatory compliance
Customer Experience-cx-automation

The advantages of CX automation services from Conectys

  • A long-time leader in global CX (17 years)
  • Over 100 bots developed by our dedicated team of digital experts
  • Flexible and custom pricing packages
  • Rapid deployment timelines for RPA and bot projects (often under 9 weeks)
  • Integrations and partnerships with industry-leading providers like UiPath, Microsoft, and Google
  • One-stop shop for your agent-based AND automated CX needs.
  • Dedicated team focused on your projects

Timelines and how we work with cx automation

 
 
 
 

Low complexity

3 - 4 weeks

 
 
 
 

Medium complexity

6 - 7 weeks

 
 
 
 

High complexity

9 - 11 weeks

We’ll work with you to determine the specific complexity of your project and organizational needs, then adjust the timelines accordingly.
*including design, build, test, and go-live.

Some of Conectys' awards for CX and Trust & Safety

 

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

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2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

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2021

Conectys wins Bronze Stevie Award for Contact Center of the year

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2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

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2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

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2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year

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