Customer Experience (CX) Automation

Automated customer experience solutions including, solution design/consulting, customer voyage mapping, custom chatbots, and self-service to accelerate your growth and delight your end-users.

About our customer experience automation solutions

We believe in a mix of tech and humans; tech helps scale the customer experience effort, and humans deliver for other humans who have concerns and need a high-touch approach. Our automation solutions include:

Customer Journey Mapping – for a tailored design to fit your customers’ and teams’ unique needs.
Voice – reroute to chatbots, automated call-back strategies, and intelligent IVRs
Email/Trouble Tickets – automated issue identification and response suggestions for agent review and use
Chat – conversational and AI chatbots for self-service and agent-assisted solutions
Forums and Communities – automated high-engagement post identification for ticket and/or follow-up action
Insights – real-time SLA monitoring, reporting, and notification
Knowledge Base – new topics are automatically added to the knowledge base when bot/agents encounter previously unaddressed issues
Queue Management – identification, triage, and deployment of appropriate agents/teams to corresponding topics and needs

CX automation impact on clients

Redesigned customer voyage
Increased speed and accuracy of responses
Easy absorption of volume fluctuation
Rapid scale
Cost avoidance
Improved regulatory compliance

The advantages of CX automation services from Conectys

A long-time leader in global CX (17 years)
Over 100 bots developed by our dedicated team of digital experts
Flexible and custom pricing packages
Rapid deployment timelines for RPA and bot projects (often under 9 weeks)
Integrations and partnerships with industry-leading providers like UiPath, Microsoft, and Google
One-stop shop for your agent-based AND automated CX needs.
Dedicated team focused on your projects

Timelines and how we work with cx automation

Low complexity

3 - 4 weeks

Medium complexity

6 - 7 weeks

High complexity

9 - 11 weeks

We’ll work with you to determine the specific complexity of your project and organizational needs, then adjust the timelines accordingly.
*including design, build, test, and go-live.

2022

Conectys wins Silver Stevie Award for Contact Center of the Year

2022

Conectys wins Best Use of Technology in CX Stevie® award with BlueTweak

2021

Conectys wins Bronze Stevie Award for Contact Center of the year

2021

Conectys Named Finalist in European Contact Centre and Customer Service Awards

2021

Conectys named Finalist in 2021 Engage Awards for Customer and Employee Engagement

2020

Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year