Digital Solutions Customer Experience

Digital Solutions for Enhanced

Customer Experience (CX)

Robotic Process Automation (RPA), Chatbots, Customer Service Software, and Digital Transformation

Become the exception

Robotic Process Automation (RPA)

RPA has become a much bigger player in the last few years and is best used to automate processes that fit these criteria.

Digital Solutions for Customer Experience

A 35,000-foot guide to getting started with RPA

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More than you’d think

RPA can be extremely helpful in scaling customer experience. If you’d like to learn more about RPA, timelines, and implementation schedules, or specific processes in your business that it could benefit, let’s talk.

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Chatbots

Chatbots usage has been on the rise for the better part of a decade. Often seen in customer support (taking or returning orders, etc.) and recruiting (FAQ from job candidates), they can’t yet handle massive complexity but are great at improving key functions for businesses.

The impact Chatbots can have on CX

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Want to learn more?

To speak to one of our digital consultants about how chatbots can help streamline and improve your customer experience and

tech support efforts, books some time now.

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Digital Solutions Customer Experience

ConectysOS® – Customer Service Software

Necessity is the mother of invention. We built ConectysOS® in 2016 because our clients were extremely unsatisfied with the contact center customer service software options available to them. We’re constantly improving and adding features to ConectysOS® based on our clients’ feedback, input, and needs. In 2020, ConectysOS® saved our clients nearly a million dollars when compared to current leading platforms.

ConectysOS is also extremely flexible, offering API integration with tons of complementing solutions.

Digital Solutions for Customer Experience

Omnichannel

  • Website forms and Live Chat

  • Voice and Text

  • Email and Tickets

Feature Rich

  • Virtual Assistant ready

  • Interactive voice response (IVR)

  • PCI DSS compliant

Data Focused

  • Integrated Quality Assurance

  • Deep analytics

  • CX Insights (NPS. FCR, CES)

Digital Transformation & Consulting

When done correctly, a digitally transformed organization serves its end clients and customers wherever they are, intuitively, effectively, and efficiently. Digital-first is no longer a “nice to have” element of a business; now it is business. Conectys’ team of dedicated digital experts provides the best options to clients around the delivery of customer experience, contact center support, and at-scale, high-volume moderation.

  • Data analitycs
  • Integrated omnichannel CX

  • New and innovation revenue streams

Digital Solutions for Customer Experience
Digital First Solutions