Digital Solutions for Enhanced Customer Experience (CX)
Robotic Process Automation (RPA), Chatbots, Customer Service Software, and Digital Transformation
Robotic Process Automation (RPA)
RPA has become a much bigger player in the last few years and is best used to automate processes that fit these criteria.
Chatbots usage has been on the rise for the better part of a decade. Often seen in customer support (taking or returning orders, etc.) and recruiting (FAQ from job candidates), they can’t yet handle massive compl