Digital Solutions for Enhanced Customer Experience (CX)
Robotic Process Automation (RPA), Chatbots, Customer Service Software, and Digital Transformation
Robotic Process Automation (RPA)
RPA has become a much bigger player in the last few years and is best used to automate processes that fit these criteria.
Chatbots
Chatbots usage has been on the rise for the better part of a decade. Often seen in customer support (taking or returning orders, etc.) and recruiting (FAQ from job candidates), they can’t yet handle massive complexity but are great at improving key functions for businesses.
ConectysOS® – Customer Service Software
Necessity is the mother of invention. We built ConectysOS® in 2016 because our clients were extremely unsatisfied with the contact center customer service software options available to them. We’re constantly improving and adding features to ConectysOS® based on our clients’ feedback, input, and needs. In 2020, ConectysOS® saved our clients nearly a million dollars when compared to current leading platforms.
ConectysOS is also extremely flexible, offering API integration with tons of complementing solutions.
Omnichannel
Website forms and Live Chat
Voice and Text
Email and Tickets
Feature Rich
Virtual Assistant ready
Interactive voice response (IVR)
PCI DSS compliant
Data Focused
Integrated Quality Assurance
Deep analytics
CX Insights (NPS. FCR, CES)
Digital Transformation & Consulting
When done correctly, a digitally transformed organization serves its end clients and customers wherever they are, intuitively, effectively, and efficiently. Digital-first is no longer a “nice to have” element of a business; now it is business. Conectys’ team of dedicated digital experts provides the best options to clients around the delivery of customer experience, contact center support, and at-scale, high-volume moderation.
- Data analitycs
Integrated omnichannel CX
New and innovation revenue streams
Here are some questions we usually get about our digital solutions!
How does pricing work?
Pricing is custom based on specific scope and requirements.
What are some of your key differentiators in the automation and digital transformation space?
- The right size to be flexible, experienced enough to be consultative, and a safe growth partner.
- Experience and track record: apply to new clients through cross-pollination of best practices.
- Speed and flexibility
- Multilingual strength
- Multicultural strength
- Digital with AI and RPA specifically, and with CX and Content Moderation Technology Leaders
- Our location strategy, offering access to local talent in close to 200 countries
- Partnership with UiPath
- Several projects with Google and Microsoft
How much time and money can I save with these approaches?
It really depends on the industry and the process. But, as an example, in 2019, Gartner estimated that RPA would save just the financial industry 25,000 hours of avoidable work annually. Check out these papers for more information: saving money with RPA and saving money with chatbots.
How long do digital transformation projects take to implement?
Obviously, it varies by the complexity of the project. In general, most projects can be implemented in under 10-12 weeks, which is about 6-8 weeks faster than competitors. Simple bot installs for top-of-funnel recruiting efforts can be implemented within 3-4 weeks.
Book a meeting
Ready to speak to one of our digital experts about ways we can help with RPA, chatbots, ConectysOS®, or other digital transformation needs?
Fill out the form and we’ll make it happen!
Our Insights into Outsourcing
The influence of company culture on customer experience
A company's culture is a set of universally held fundamental values and behavior standards that serve to define a business both internally for its workforce and outwardly as part of its public image. A company is more likely [...]
Text-based customer support VS phone-based
Phone support offers personalized experiences, but live chat agents can answer multiple inquiries more quickly. They both serve customers but they are the total opposite of each other. Phone support and text-based support or live chat each have [...]
Why startups prefer customer support outsourcing
Customer support falls under customer service. Yet it prioritizes customers who have trouble or require assistance. It has a major role when it comes to the success of startups and is a big stepping stone for some big [...]
What is Customer Experience Management (CXM)?
Customer experience management (CXM) is the field of understanding customers and emplacing strategies to affect customer percipience about a business. CXM done properly echoes in improved customer contentment, advocacy, and affection. CXM comprises of processes like customer communication [...]