Digital Solutions for
Enhanced Customer Experience (CX)

Robotic Process Automation (RPA), Chatbots, Customer Service Software,

and Digital Transformation

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Robotic Process Automation (RPA)

RPA has become a much bigger player in the last few years and is best used to automate processes that fit these criteria.

A 35,000-foot guide to getting started with RPA

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More than you’d think!

RPA can be extremely helpful in scaling customer experience.

If you’d like to learn more about RPA, timelines, and implementation schedules, or specific processes in your business that it could benefit, let’s talk.

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Chatbots

Chatbots usage has been on the rise for the better part of a decade. Often seen in customer support (taking or returning orders, etc.) and recruiting (FAQ from job candidates), they can’t yet handle massive complexity but are great at improving key functions for businesses.

The impact Chatbots can have on CX

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To speak to one of our digital consultants about how chatbots can help streamline and improve your customer experience and

tech support efforts, books some time now.

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ConectysOS® – Customer Service Software

Necessity is the mother of invention. We built ConectysOS® in 2016 because our clients were extremely unsatisfied with the contact center customer service software options available to them. We’re constantly improving and adding features to ConectysOS® based on our clients’ feedback, input, and needs. In 2020, ConectysOS® saved our clients nearly a million dollars when compared to current leading platforms.

ConectysOS is also extremely flexible, offering API integration with tons of complementing solutions.

Digital Solutions for Customer Experience

Omnichannel

  • Website forms and Live Chat

  • Voice and Text

  • Email and Tickets

Feature Rich

  • Virtual Assistant ready

  • Interactive voice response (IVR)

  • PCI DSS compliant

Data Focused

  • Integrated Quality Assurance

  • Deep analytics

  • CX Insights (NPS. FCR, CES)

Digital Transformation & Consulting

When done correctly, a digitally transformed organization serves its end clients and customers wherever they are, intuitively, effectively, and efficiently. Digital-first is no longer a “nice to have” element of a business; now it is business. Conectys’ team of dedicated digital experts provides the best options to clients around the delivery of customer experience, contact center support, and at-scale, high-volume moderation.

  • Data analitycs
  • Integrated omnichannel CX

  • New and innovation revenue streams

Digital Solutions for Customer Experience

Here are some questions we usually get about our digital solutions!

How does pricing work?

Pricing is custom based on specific scope and requirements.

What are some of your key differentiators in the automation and digital transformation space?

  • The right size to be flexible, experienced enough to be consultative, and a safe growth partner.
  • Experience and track record: apply to new clients through cross-pollination of best practices.
  • Speed and flexibility
  • Multilingual strength
  • Multicultural strength
  • Digital with AI and RPA specifically, and with CX and Content Moderation Technology Leaders
  • Our location strategy, offering access to local talent in close to 200 countries
  • Partnership with UiPath
  • Several projects with Google and Microsoft

How much time and money can I save with these approaches?

It really depends on the industry and the process. But, as an example, in 2019, Gartner estimated that RPA would save just the financial industry 25,000 hours of avoidable work annually. Check out these papers for more information: saving money with RPA and saving money with chatbots.

How long do digital transformation projects take to implement?

Obviously, it varies by the complexity of the project. In general, most projects can be implemented in under 10-12 weeks, which is about 6-8 weeks faster than competitors. Simple bot installs for top-of-funnel recruiting efforts can be implemented within 3-4 weeks.

More details?

Check us out on:

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Our Certifications:

We’re able to integrate with:

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Ready to speak to one of our digital experts about ways we can help with RPA, chatbots, ConectysOS®, or other digital transformation needs?

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Our Insights into Outsourcing

Digital First Solutions